A-61167 September 2002 31
Transporting the
Scanner If it becomes necessary to transport the scanner after installation, you mus t
repack the scanner using the original packaging materials.If you do not have
the original packaging materials, contact your supplier.
1. Power down the computer.
2. Power down the scanner.
3. Disconnect the power cord from the back of the scanner.
4. Disconnect the IEEE-1394 (FireWire) cable from the IEEE-1394 port on
the back of the scanner.
5. Place the foam end caps on each end of the scanner.
6. Place the scanner in the box.
7. Place the power cord and power supply in the box.
8. Tape down the input and output trays to secure them.
9. Close the box.
The scanner is now ready for moving.

Problem Possible Solution

Documents are skewed
during scanning Make sure that:
• the document side guides are adjusted to fit the documents being fed.
• documents are being fed perpendicular to the feed module.
• documents are being fed in the center of the ADF.
• all staples and paper clips have been removed fr om the documents.
• the feed module, separator module, and driv e rollers are clean.
Scanner pauses excessively
during scanning Make sure that:
• the host computer meets minimum requirements for s canning.
• there is enough free space on the hard disk d rive.
• all other applications are close d.
• the scanner has the correct amount of m emory installed for the documents
being scanned.
You can also try changing the scanning options (compression, etc.) in your
scanning software.
Documents are multifeeding Make sure that:
• the leading edges of all batched docum ents are centered in the ADF so that
each document will come in contact with the feed rollers.
• the feed module and separator module are clean and not worn.
• documents with an unusual texture or su rface are fed manually.
Roller marks or streaks appear
on documents after scanning Clean the feed module, separator module, and drive rollers. Refer to the
Maintenance section.
Vertical lines appear on
the image• Clean the imaging guides. Refer to the Maintenance section.
• Calibrate the scanner. Refer to the Maintenance section.