6-2 A-61133 March 2003
Problem solving Use the chart below as a guide to check possible solutions to problems

you may encounter when using the Scanner Application Software.

Problem Possible Solution
Large batch-related messages/problems
Image not found This is a normal message when running a large batch. Image not found
indicates that the batch is finished.
Image Overwrite or Scan
Failure If either of these messages is displayed while running a large batch, it may be
necessary to manually review your saved images and restart the batch to be sure
there are no missing images.
Click OK on the message.
Annotation-related messages/problems
Annotation that was entered
using the Annotation toolbox
is not printing.
Be sure that the Scan Area is set to either Front
or Back. If Primary is selected, the annotation
will not be printed.