Getting help

Camera/computer communications

 

 

If

Try one or more of the following

Cannot transfer pictures.

Disconnect the USB cable. Close all open applications.

(The Add New Hardware Wizard

Re-install the software (page 37).

 

cannot locate drivers.)

 

The computer does not

Turn on the camera (page 3).

communicate with the camera.

Install new battery (page 1) or charge rechargeable

 

battery (page 2).

 

Connect the USB cable to the camera and the

 

computer (page 37).

 

Install the software (page 37).

 

Disconnect the USB cable. Close all open applications.

 

Re-install the software (page 37).

 

Disconnect the camera and cable from the computer.

 

Close all software applications, then reconnect the

 

camera.

Pictures taken in Smart Capture

In the Setup menu, change the Orientation Sensor

with Orientation Sensor set to “On

setting to “On” (page 35). Then, take new pictures

Transfer” are not correctly rotated

and transfer them to the computer.

 

when transferred to the computer.

 

HD videos longer than 20 minutes

Use a card reader to drag and drop long videos to the

are not transferred to the

computer.

computer.

Take shorter videos.

Tags that are assigned to a video

After a picture/video is transferred to the computer,

do not transfer to the computer.

assign tags using KODAK Software.

Email tags are not transferred to

After a picture/video is transferred to the computer,

the computer, or email address are

assign email tags using KODAK Software.

deleted from the camera.

 

 

 

www.kodak.com/go/support

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Kodak R502 manual Camera/computer communications