Return Authorization
Procedure
HOW TO EXPEDITE | If you believe there is a problem with your component, please | |
SERVICE | contact your dealer, distributor, or the Krell factory to discuss the | |
| problem before you return the component for repair. To expedite | |
| service, you may wish to complete and | |
| Request Form in the Service section of our website at: | |
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| http://www.krellonline.com |
| To contact the Krell Service Department: | |
| TEL | |
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| |
| FAX | |
| service@krellonline.com | |
| WEBSITE | http://www.krellonline.com |
HOW TO RETURN | To return a product to Krell, please follow this procedure so that | |
A PRODUCT | we may serve you better: | |
| 1. Obtain a Return Authorization Number (R/A number) and ship- | |
| ping address from the Krell Service Department. | |
| 2. Insure and accept all liability for loss or damage to the prod- | |
| uct during shipment to the Krell factory and ensure all freight | |
| (shipping) charges are prepaid. | |
| The product may also be hand delivered if arrangements with the | |
| Service Department have been made in advance. Proof of pur- | |
| chase will be required for warranty validation at the time of hand | |
| delivery. |
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IMPORTANT | Use the original packaging to ensure the safe transit of the product | |
| to the factory, dealer, or distributor. Krell may, at its discretion, | |
| return a product in new packaging and bill the owner for such pack- | |
| aging if the product received by Krell was boxed in nonstandard | |
| packaging or if the original packaging was so damaged that it was | |
| unusable. If Krell determines that new packaging is required, the | |
| owner will be notified before the product is returned. | |
HOW TO PURCHASE | To purchase additional packaging, please contact your authorized | |
ADDITIONAL PACKING | Krell dealer, distributor, or the Krell Service Department for assis- | |
| tance. |
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Krell FBI | 29 |
