Kyocera FS-C2026MFP, FS-C2126MFP

10-1

10 Troubleshooting

This chapter explains how to solve problems with the machine.

• Solving Malfunctions...................................................10-2

• Responding to Error Messages.................................. 10-7

• Responding to an ATTENTION Indicator Flashes....10-15

• Clearing Paper Jams................................................ 10-16

Contents

Main Included Guides CD-ROM (Product Library) Safety Conventions in This Guide WARNING CAUTION Symbols NOTE: Contents Page Page Quick Guide To make copies To print Be sure to read Legal and Safety Information before using this machine. To send documents To send a FAX (Only on products with the fax function installed) NOTE: Menu Map Page Page Page Page Page Page Page Page Page Page Page Page Environment Cautions when handling consumables CAUTION Other precautions Laser Safety (Europe) SAFETY OF LASER BEAM (USA) 1. Safety of laser beam 2. The CDRH Act Page Safety Instructions Regarding the Disconnection of Power (USA) Other precautions (for users in California, the United States) WARNI NG Radio Tag Technology MERCURY WARNING Warranty (USA) FS-C2026MFP/FS-C2126MFP MULTIFUNCTIONAL PRODUCT LIMITED WARRANTY Legal Restriction on Copying/Scanning Page Legal and Safety Information Page Regarding Trade Names GPL Open SSLeay License 1 2 3 Original SSLeay License 1 2 3 4 Monotype Imaging License Agreement Page About this Operation Guide Conventions in This Guide CAUTION: Page Page Part Names 1-2 Operation Panel Part Names 1-3 Machine Page Page 2 Preparation before Use Check bundled items Documents Contained in the Included CD-ROM Determining the Connection Method and Preparing Cables Connection Example Preparing Necessary Cables Connecting Cables 1 1 2 3 2 Page Power On/Off CAUTION: Sleep and Auto Sleep NOTE: Switching the Language for Display [Language] 1 2 3 4 5 Setting Date and Time 1 2 3 4 6 7 Time Zone 8 9 10 Page Network Setup (LAN Cable Connection) TCP/IP (IPv4) Setup (when an IP address is automatically assigned) 1 2 3 4 6 7 8 9 Page TCP/IP (IPv4) Setup (by Entering IP Addresses) 1 2 3 4 6 7 8 9 Page 21 22 24 23 25 28 29 32 31 30 Installing Software NOTE: COMMAND CENTER (Settings for E-mail) NOTE: 1 2 3 Sending E-mail 1 2 3 Loading Paper Before Loading Paper 1 2 3 Loading Paper in the Cassettes 1 2 3 NOTE: 4 5 6 NOTE: 7 Loading Paper in the Multi Purpose Tray NOTE: 2 1 3 c Loading Envelopes or Hagaki 1 2 3 4 5 NOTE: When you load envelopes or cardstock in the multi purpose tray NOTE: Page Specifying Paper Size and Media 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 Page 1 2 3 4 5 6 7 9 " Loading Originals Placing Originals on the Platen 1 NOTE: 2 Loading Originals in the Document Processor 1 2 NOTE: Installing Printer Driver Installing Printer Driver in Windows NOTE: 1 2 4 Express Mode Custom Mode Express Mode 1 NOTE: 4 NOTE: 5 Custom Mode NOTE: Page 7 8 9 Page Page 7 8 9 NOTE: Setting WIA Driver (Windows 7, Windows Vista and Windows Server 2008) NOTE: 2 NOTE: 3 NOTE: 4 Page 3 Basic Operation Login/Logout 1 2 3 4 One-Touch Keys and Program Keys 2 1 NOTE: Program 1 2 NOTE: Changing and Deleting Settings 1Press and hold the one of the Program 1 to 4 keys 2 Recalling Settings Message Display Copying 1 2 3 Page Adjusting Density 1 2 3 4 5 Selecting Image Quality 1 2 3 Page Zoom Copying 1 2 3 4 Page Duplex Copying 1 2 3 4 Page Page Collate Copying 1 2 3 4 Page Printing - Printing from Applications 6 7 NOTE: 8 9 Printer Driver Help Sending NOTE: Send as E-mail 2 3 4 5 6 7 Send to Folder (SMB)/Send to Folder (FTP) 2 3 4 5 6 7 8 9 NOTE: Page Preparation for sending a document to a PC NOTE: 1 2 1 Page Creating a Shared Folder NOTE: 1 NOTE: 2 Page Page 10 1 2 3 Page Page Page Page 9 NOTE: Confirm Destination Screen 1 2 3 Specifying Destination Choosing from the Address Book 1 2 3 4 5 Destination Search 2 3 4 2 3 4 Choosing by One-Touch Key Sending to Different Types of Destinations (Multi Sending) Scanning using TWAIN 4 5 Canceling Jobs Canceling Jobs 1 2 3 Checking Remaining Toner and Paper Checking Remaining Toner 1Press the Status/Job Cancel key. The Status 2 3 Checking Remaining Paper 1Press the Status/Job Cancel key. The Status 2 3 Page 4 Copying Functions Original Size 2 3 4 5 6 Paper Selection Selecting the Cassette 2 3 4 5 Selecting the Multi Purpose Tray NOTE: 2 3 4 5 6 7 8 Page Original Orientation 2 3 4 5 6 EcoPrint 2 3 4 5 6 Combine Mode NOTE: 2-in-1 Mode Page 2 3 4 5 6 7 8 9 Continuous Scan 2 3 4 5 6 Job Finish Notice 2 4 3 5 6 7 8 File Name Entry 2 3 4 5 6 Print Override 1 2 3 4 5 6 Color Selection 2 3 4 5 6 Color Balance 2 3 4 5 7 Page Sharpness 2 3 4 5 6 Background Density 2 3 4 5 7 Page Saturation 2 3 4 5 6 Page 5 Sending Functions Original Size 2 3 4 5 6 7 Sending Size NOTE: 2 3 4 5 6 8 Zoom Page Duplex Sending 2 3 4 5 Page Original Orientation 2 3 4 5 6 8 File Format NOTE: 2 3 4 5 6 8 File Separation 2 3 4 5 6 Original Image 2 3 4 5 6 Adjusting Density 2 3 4 5 Page Scan Resolution 2 3 4 5 6 Color / Grayscale / Black and White Selection 2 3 4 5 6 Continuous Scan 2 3 4 5 6 7 8 File Name Entry 2 3 4 5 6 Subject and Body Entry 2 3 4 5 6 Sharpness 2 3 4 5 6 Background Density 2 3 4 5 7 Page WSD Scan 2 3 2 3 6 7 Job Finish Notice 2 3 4 5 6 Page FTP Encrypted TX 2 3 4 5 Scanning Image using Application 1 2 3 NOTE: 4 Page Page Printing Documents Stored in USB Memory Limitations Printing 1 2 6 7 8 9 JPEG/TIFF Print 1 2 4 5 6 XPS FitTo Page 1 2 Saving Documents to USB Memory (Scan to USB) Storing Documents 1 2 3 4 6 7 Removing USB Memory 1 2 3 4 5 6 Printing from a Job Box Private Print 1 2 3 4 5 7 8 Fiala 9 10 12 Quick Copy mode 1 2 3 4 5 7 8 Fiala 9 10 Page 7 Status / Job Cancel Checking Job Status Available Status Screens Page 2 3 When complete destination name not displayed in detailed information 2 3 Page Checking Job History Available Job History Screens Displaying Print Job Log 1Press the Status/Job Cancel key. The Status 2 3 Displaying Send Job Log 1Press the Status/Job Cancel key. The Status 2 3 When complete destination name not displayed in detailed information Displaying Store Job Log 1Press the Status/Job Cancel key. The Status 2 3 Page Sending the Job Log History Displaying Job Log History Menu 1Press the System Menu/Counter key on the main 2 3 4 5 Setting the destination 1 2 2 3 Registering Destination 1In the Destination menu, press the U or V key to 2 3 Automatic Job Log History Transmission 1 2 4 Manual Job Log History Transmission 1 2 3 Setting E-mail Subject 1 2 3 4 Pause and Resumption of Jobs 1 2 3 4 Canceling of Jobs Device/Communication Check of Device Status 1Press the Status/Job Cancel key. The Status 2 3 4 Handling the Devices 1 2 3 4 1 2 3 4 Page 8 Default Setting (System Menu) Common Settings How to display the Sys. Menu/Count. menu 1 2 Switching the Language for Display [Language] 1 2 3 4 5 6 Default Screen 1 2 3 4 5 6 Sound 1 2 3 4 6 7 8 10 Display Bright. 1 5 6 Original/Paper Settings 1 2 5 6 7 8 9 1 2 4 5 6 7 Page 4 5 6 7 8 9 1 2 4 5 6 7 8 9 Page 2 4 5 6 7 8 9 MP Tray Type: 8-17 *Plain 1 b 1 2 4 5 6 7 8 9 Page 1 2 4 5 6 1 2 3 4 5 6 7 9 10 NOTE: 1 2 3 4 5 6 7 Preset Limit 1 2 3 4 5 Switching Unit of Measurement 1 2 3 4 5 6 Error Handling 1 2 3 4 5 6 7 8 Function Defaults 1 2 3 4 5 6 7 8 1 2 5 6 7 8 1 2 3 4 5 6 7 8 1 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 1 2 6 7 8 1 2 3 4 6 7 8 1 2 3 4 5 6 7 8 9 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 4 5 6 7 8 1 2 5 6 7 8 1 2 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1 2 3 4 6 7 8 9 1 2 4 5 6 7 8 9 2 3 4 5 6 7 8 9 Login Operation 1 2 3 4 5 Optional Memory 1 2 3 4 5 7 RAM Disk Mode 1 2 3 4 Page Copy Settings Photo Processing 1 3 4 5 6 Paper Selection 1 4 5 6 Auto Paper Selection 1 4 5 6 Auto % Priority 1 4 6 DP Read Action 1 2 Page Page 4 5 6 7 8 Sending Settings NOTE: 1 2 5 6 7 8 Destination confirmation screen before transmission 1 2 3 4 6 7 8 Document Box Settings 1 2 5 6 7 8 9 10 Job Box 1 2 3 4 6 7 8 1 2 Page Printer Settings Emuration Set 1 3 5 6 1 2 4 1 2 4 Color Setting 1 3 5 6 3 4 6 Override A4/LTR 1 3 4 6 Duplex 1 3 4 5 6 Copies 1 4 5 6 Orientation 1 3 4 5 6 Gloss Mode 1 3 4 5 6 Wide A4 1 3 4 6 FormFeed Timeout 3 4 5 6 LF Action 3 4 5 6 CR Action 1 3 4 5 6 Print Offset 1 4 5 6 7 8 Page Printing Reports/Sending Notice NOTE: Printing Reports Statu s Pag e Menu Map Statu s Pag e 1 2 3 4 5 7 1 2 4 5 7 Send Result Report 1 2 3 4 5 6 7 8 Adjustment/Maintenance Copy Denst. Adj. 1 2 3 4 5 6 7 8 Send/Box Density 1 6 7 8 AutoColorCorrect 1 6 ColorCalibration 1 2 3 4 5 1 2 3 4 5 6 7 8 Color Registration Correction Chart 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 Correct. Bk Line 1 K 2 3 4 5 6 LaserScanner Cln (Laser scanner cleaning mode setting) 2 4 5 7 Drum Refresh (Drum refresh mode setting) 1 4 5 7 Altitude Adj. (Altitude adjustment setting) 1 4 5 6 7 8 MC (Main charger output setting) 4 5 6 7 8 Date/Timer Date/Time 1 2 3 5 6 7 8 9 10 Date Format 1 2 3 5 7 8 Time Zone 1 2 5 6 7 8 Summer Time 1 2 5 6 8 Auto Error Clear 1 2 3 5 6 8 1 2 3 5 6 7 8 Sleep Timer 1 2 3 6 7 8 Sleep Level 1 5 6 7 8 9 10 11 12 Auto Panel Reset 1 5 6 8 1 2 3 5 6 7 8 Unusable Time 2 3 5 6 7 8 9 10 11 12 13 14 Editing Destination (Address Book/Adding One-Touch Keys) Adding an Individual Destination 1 2 4 6 7 8 9 10 2 3 2 3 4 Entering Folder (SMB/FTP) Address 1 2 3 4 5 6 7 8 9 1 2 3 4 Adding a Group 1 2 4 5 7 8 9 2 3 4 2 3 4 5 6 7 11 12 1 2 3 1 2 3 4 Editing a Destination 1 2 4 5 6 7 8 9 Adding a Destination on One-touch Key 1 2 3 4 1 2 3 4 5 7 8 Restarting the System 1 3 4 5 Network Setup LAN Interface Setup 1 4 5 6 7 8 TCP/IP (IPv4) Setup 4 6 7 8 9 10 NetWare Setup 1 4 5 6 7 8 AppleTalk Setup 1 4 5 6 7 WSD Scan Setup 1 4 5 6 8 WSD Print Setup 1 4 5 6 8 Protocol Detail Page 4 6 Port Number FTP(Client) 7 8 Network Security SSL Setting 4 7 8 10 1 4 7 8 9 10 1 4 7 8 9 10 1 4 7 8 9 10 SNMPv3 Setting IPSec Setting 1 4 5 6 Page Interface Block Setting USB Host (USB memory slot setting) 1 4 5 6 7 8 USB Device (USB interface setting) 1 Page Optional interface (Optional interface card setting) 1 4 5 6 Page Page Page Page Cleaning Cleaning the paper transfer unit CAUTION: 1 2 3 Toner Container Replacement CAUTION: Toner Container Replacement 1While pulling the top tray cover lever, open the top CAUTION: 2 4 NOTE: 5 6 NOTE: Replacing the Waste Toner Box CAUTION: Replacing the Waste Toner Box 1Open the waste toner cover. 2 NOTE: Page Prolonged Non-Use and Moving of the Machine WARNING: Page Solving Malfunctions Page Page Page Page Responding to Error Messages Alphanumeric Page Page Page Page Page Page Page Responding to an ATTENTION Indicator Flashes Clearing Paper Jams Paper jams Page Page Page Page Page Page Page User Login Administration First User Login Administration Displaying user login administration 1 3 Enabling/Disabling User Login Administration 1 3 4 5 6 Login/Logout 1 2 3 4 Adding a User 1 2 3 4 5 6 7 Changing User Properties 1 2 3 4 5 1 2 3 4 5 1 2 3 Enabling/Disabling Group Authentication 4 5 6 Displaying Network User Property 1 3 Unknown login user name Job 1 2 3 4 5 Job Accounting First Job Accounting Setup Enabling/Disabling Job Accounting 1 2 3 4 5 6 Login/Logout 1 2 Adding an Account 1 2 3 4 5 6 7 Managing Accounts 1 2 3 4 5 1 2 3 4 5 1 2 3 4 Managing the Copier/Printer Counts 1 2 3 5 6 7 Page 1 2 3 4 5 6 7 1 2 3 5 6 7 Default Counter Limit 1 2 3 5 6 7 Counting the Number of Pages Printed 1 2 3 4 5 6 7 8 9 1 2 3 4 5 9 10 11 12 Printing an Accounting Report FS-C2126MFP 5 Checking the Counter 1 2 3 4 5 Appendix Optional Equipment Overview of Optional Equipment Paper Feeder NOTE: CAUTION: Page 5 6 7 Optional Function 1 3 4 5 6 7 8 1 3 4 5 6 Character Entry Method Keys Used Selecting Type of Characters File name input: Entering Characters Page Paper Cassette Multi Purpose tray (MP tray) Optional paper feeder Optional paper feeder (Multi Purpose) Page Basic Paper Specifications NOTE: Choosing the Appropriate Paper Page Special Paper Page Page NOTE: Page Color balance adjustment Page Specifications NOTE: Machine Page Printer Scanner Document Processor Environmental Specifications NOTE: Glossary Page Page Page Page Index Numerics A B C E F G I J K L M N O P Q R S T U W X Z