Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.

Symptom

Check Items

Corrective Action

 

 

 

Print quality is not good.

See Print Quality Problems on page 4-3.

 

 

Paper is jammed.

See Clearing Paper Jams on page 4-13.

 

 

 

Nothing lights on the operation

Check that the power cord is

Turn off the printer’s power, plug in

panel even when power is turned

properly plugged into the power

the power cord securely, and try

on and the fan makes no noise.

outlet.

turning on the printer’s power

 

 

again.

 

 

 

 

Check that the power switch is

Set the power switch to the On

 

in the On () position.

position.

 

 

 

The printer prints a status page,

Check the printer cable or the

Connect both ends of the printer

but does not print jobs from the

interface cable.

cable securely. Try replacing the

computer.

 

printer cable or the interface cable.

 

 

 

 

Check program files and

Try printing another file or using

 

application software.

another print command. If the

 

 

problem occurs only with a specific

 

 

file or application, check the printer

 

 

driver settings for that application.

 

 

 

Tips

Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:

•Turn the printer power off and wait for several seconds. Then, turn on the printer.

•Reboot the computer which sends the print jobs to the printer.

•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http:// www.kyoceramita.com/download/.

•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.

•If the printer prints garbage characters or stalls when the computer is turned on, particularly when the printer is connected to the computer under Windows 98 via the parallel port, rename device driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\System folder. For technical details, visit Microsoft web site for the device driver.

4-2

OPERATION GUIDE

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Kyocera FS-C5015N manual General Guidelines, Tips, Symptom Check Items Corrective Action, See Print Quality Problems on
Page 49 Page 51

FS-C5025N, FS-C5015N specifications

The Kyocera FS-C5025N and FS-C5015N are robust color multifunction printers designed to meet the demands of small to medium-sized businesses. Combining efficiency and high-quality output, these models stand out for their reliability and advanced features.

One of the primary characteristics of both the FS-C5025N and FS-C5015N is their print speed. The FS-C5025N boasts a speed of up to 25 pages per minute in both color and black-and-white, while the FS-C5015N can deliver up to 15 pages per minute. This makes them well-suited for busy office environments where prompt document production is essential.

These printers utilize Kyocera’s advanced ECOSYS technology, which significantly reduces printing costs. ECOSYS stands for “Economic and Ecology System,” and it emphasizes using less energy and fewer consumables. The printers are designed to handle high-volume printing without compromising quality, which enhances their economic appeal over time.

Both models support a variety of media types and sizes, enabling users to print everything from professional documents to marketing materials. The paper handling capabilities include a 250-sheet input tray, with options for additional capacity depending on the user’s needs. The FS-C5025N also features an automatic duplex printing option, further enhancing efficiency and reducing paper usage.

In terms of connectivity, the FS-C5025N and FS-C5015N offer a range of options, including USB, Ethernet, and optional wireless networking. This connectivity ranges provides flexibility, allowing multiple users to share the printer seamlessly. Moreover, they are equipped with a user-friendly control panel, complete with a display that simplifies navigation through various functions.

Security is another essential aspect of these printers. The FS-C5025N and FS-C5015N come equipped with secure printing features, including password protection, which ensures sensitive documents are not printed until the authorized user is present.

With their durable build, advanced technology, and cost-saving efficiencies, the Kyocera FS-C5025N and FS-C5015N provide an excellent choice for businesses looking to enhance their printing capabilities without sacrificing quality or performance. These multifunction printers not only streamline workflow but also support the sustainability goals that many organizations strive to achieve in today’s environmentally conscious world.
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