Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom | Check Items | Corrective Action |
Print quality is not good. | Refer to Print Quality Problems on page | |
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Paper is jammed. | Refer to Clearing Paper Jams on page | |
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Nothing lights on the operation panel | Check that the power cord is properly | Turn off the printer’s power, plug in the |
even when power is turned on and the | plugged into the power outlet. | power cord securely, and try turning on |
fan makes no noise. |
| the printer’s power again. |
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| Check that the power switch is in the | Set the power switch to the On |
| On () position. | position. |
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The printer prints a status page, but | Check the printer cable or the interface | Connect both ends of the printer cable |
does not print jobs from the computer. | cable. | securely. Try replacing the printer cable |
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| or the interface cable. |
Check program files and application software.
Try printing another file or using another print command. If the problem occurs only with a specific file or application, check the printer driver settings for that application.
Tips
Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:
•Turn the printer power off and wait for several seconds. Then, turn on the printer.
•Reboot the computer which sends the print jobs to the printer.
•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.
•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.
•If the printer prints strange characters or locks when the computer is turned on, particularly when the printer is connected to a computer using Windows 98 via the parallel port, rename device driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\System folder. For technical details, visit Microsoft web site for the device driver.
