Troubleshooting
Message | Corrective Action |
Close mailbox cover
Close the cover of the optional mail box.
Close top cover
Close the top cover.
Duplex disabled Press GO
You attempted to print with a paper size and paper type that cannot be used for duplex printing. Press [GO] to print onto
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insufficient, a hard disk is not installed, or the hard disk is full. Press [GO] to print an error | ||
Press GO | report. | |
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| Turn the power switch off and then back on again. If this message still remains, turn the | |
Error power off | ||
power switch off, and contact your service representative or authorized service center. | ||
F### |
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| You have attempted to print a job that is not contained in the specified virtual mailbox, or the | |
File not found | ||
specified virtual mailbox is not found. | ||
Press GO | If Auto Error Clear is set to On, printing will automatically resume after a preset period of time. | |
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Finisher path error
The optional document finisher is not installed correctly. Install it correctly.
| The finisher tray is full. When removing the paper, printing will be resumed. ## indicates the | |
Finisher tray ## | ||
tray number. | ||
paper full |
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| The folding tray has become full. You must remove all printed pages from the folding tray. | |
Folding tray | ||
When the printer senses that the folding tray is empty again, it will continue printing into the | ||
paper full | folding tray. | |
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| The hard disk installed in the printer is not formatted, and therefore cannot be read or written. | |
Format error | ||
To format the hard disk, follow the procedure in the Installation Guide of the hard disk. | ||
Hard disk |
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| The memory card inserted in the printer is not formatted, and therefore cannot be read or | |
Format error | ||
written. | ||
Memory card |
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| A hard disk error has occurred. Look at the error code given in place of ## and refer to | |
Hard disk err ## | ||
Storage Error Codes on page | ||
Press GO |
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| This message is displayed when you attempt to use the printer’s operation panel to change | |
I/F occupied | ||
the environmental settings on the interface from which data are presently being received. | ||
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ID error
The user ID entered for a private job, or a stored job is not correct. Check the user ID that you specified on the printer driver.
| The hard disk or the network interface card has been installed in the wrong slot. Turn off the | |
Incorrect slot | ||
printer and reinstall the hard disk or the network interface card in the correct slot. | ||
Please reinstall |
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| You have inserted the wrong memory card when the Insert again message was | |
Insert the same | ||
displayed. Remove the wrong memory card from the printer’s memory card slot and insert the | ||
Memory card | correct memory card. The printer again reads it from the beginning of the data. | |
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| Replace the Maintenance Kit A or B which is displayed on the message display. Replacement | |
Install MK | ||
of the maintenance kit is necessary at every 300,000 images of printing and requires | ||
[#] | professional servicing. # indicates A or B. Contact your service technician. | |
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