LaCie Brick | Troubleshooting | |||
page 23 | ||||
Desktop Hard Drive User’s Manual |
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The Issue | Questions to Ask | Possible Solutions | ||
The drive is not | Are the USB drivers installed | Mac Users: Open Apple System Profiler and click on the | ||
recognized. | correctly and enabled? | Devices and Volumes tab. If your device is not listed, recheck | ||
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| the cables and try the other troubleshooting solutions listed | |
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| here. | |
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| Tech Note: Mac Users: Apple is constantly providing updated support for drive mechanisms within OS 10.x. To |
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| ensure that you have the latest support, upgrade to the latest version of OS 10.x. To access the latest updates an |
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| upgrades, pull down the Apple Menu and click on System Preferences. In the section titled System, click on |
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| Software Update and then click Update Now. Your computer will then automatically connect via the Internet to |
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| access the latest updates from Apple. |
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Windows 98 SE & Me Users: Go to Start > Settings > Control Panel > System > Device Manager > USB Controller > click on the plus sign next to the controller icon, and you should see your device listed.
| Tech Note: Windows Users: Microsoft | Windows 2000 Users: Go to Start > Settings > Control |
| consistently posts updated drivers and support | |
| Panel > System > Hardware tab > Device Manager button > | |
| fixes for their operating systems. Go to | |
| USB Controller > click on the plus sign next to the controller | |
| Microsoft’s Web site, support.microsoft.com, | |
| icon, and you should see your device listed. | |
| for more information. | |
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| Windows XP Users: Go to Start > Control Panel > |
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| Performance and Maintenance > System > Hardware tab > |
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| Device Manager button > USB Controller > click on the plus |
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| sign next to the controller icon, and you should see your |
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| device listed. |
Is there a conflict with other device drivers or extensions?
If you cannot see the device, recheck the cables and try the other troubleshooting solutions listed here.
Consult LaCie Technical Support. See section 6. Contacting Customer Support for more details.
