Lennox Hearth INT3000 FREQUENTLY ASKED QUESTIONS (FAQ)

92 Inter-Tel® INT3000 User Guide

FREQUENTLY ASKED QUESTIONS (FAQ)

This section includes some of the most frequently asked questions. If you have prob-

lems with your endpoint or voice mailbox, refer to this section before you contact

your system administrator or Inter-Tel.

Q1. How do I program System Speed-Dial numbers?

A1. Only your system administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page57).

Q2. How do I change the time and date on my endpoint?

A2. Only your system administrator can change the time and date. Please contact your

system administrator if you notice that the date and time are incorrect.

Q3. How can I retrieve messages if I don’t know the password for my voice mail?

A3. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these

options don’t work, contact your system administrator, who can change or erase the

password for you. You can then retrieve your messages and reset the password, if

desired (see page 37).

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 41). If you attempted to undelete a voice mail within this time frame, however,

your telephone system may not have the latest software (the “undelete” feature was a

recent addition). Or, your voice mail system may not have sufficient space pro-

grammed to store deleted messages. Contact your system administrator to determine

if this feature is available.

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your system administrator can change the number of rings. You cannot alter this

at your endpoint.

Q6. How can I change the name displayed on my endpoint?

A6. Only your system administrator can change the user names assigned to extensions.

#

Contents

Main Page Notice Page iii Important Safety Instructions iv v Warnings Range Limits vi Radio Interference More Than One Cordless Telephone Privacy Base Units and Handsets vii Battery Packs Not Waterproof Page ix FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 x CONTENTS PAGE USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 FINDING YOUR WAY Finding Your Way 2 W ABOUT THIS GUIDE FINDING YOUR WAY ABOUT YOUR ENDPOINT Dialpad and Indicators Basic Message Display Functions Basic Button Functions 5 Button Descriptions Talk Button Channel Button R/Vol Button SPCL Button Range Limits Feature Buttons INSTALLING THE INT3000 Connecting the Telephone Cord Connecting the AC Adapters Attaching the Belt Clip to the Handset 9 Recharging the Battery Low Battery Indicator 10 Installing The Battery Pack In The Handset Charging the Battery Pack Inside the Handset 11 Charging Spare Battery Packs (Optional) Cleaning The Battery Charging Contacts WALL MOUNT INSTALLATION Standard Wall Plate Mounting Direct Wall Mounting Charging Unit Wall Mounting 15 A BOUT VOICE M Page 17 Enterprise Messaging 18 Automatic Speech Recognition (ASR) ABOUT THE TELEPHONE SYSTEM S OFTWARE C Page GETTING STARTED Getting Started 22 SETTING UP VOICE MAIL Initializing Your Mailbox 23 Recording Your Personal Greetings Recording Your Voice Mail Directory Name 25 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 26 Receiving Intercom Calls Outside Calls Placing Outside Calls 27 Receiving Outside Calls Emergency Calls Call Waiting . 28 PLACING CALLS ON HOLD MUTING THE MICROPHONE PLACING CONFERENCE CALLS and . (If necessary, repeat this step to place one more call on hold.) 30 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 32 FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding 34 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Display Outside Partys Name 35 STATION-TO-STATION MESSAGES Leaving Messages If You Do Not Have a MSG Button If You Have a MSG Button 36 Receiving Messages If You Do Not Have a MSG Button If You Have a MSG Button 37 ACCESSING YOUR MAILBOX 38 DISABLING AND ENABLING ASR 39 ACCESSING VOICE MAIL MESSAGES Listening to Messages Say Skip or press to skip to the end of the recording. 40 Recovering Deleted Voice Mail Messages Recording and Sending Voice Mail Messages 43 44 Canceling Unheard Voice Mail Messages USING DO-NOT-DISTURB MODE 46 USING REMINDER MESSAGES Page MOVING ON Moving On 50 SETTING ENDPOINT PREFERENCES Selecting a Ring Tone Changing the Language Returning to Default Station SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 52 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 54 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 56 57 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 58 System Speed Dialing 60 USING RECORD-A-CALL P PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B USING ACCOUNT CODES 64 SCREENING CALLS USING THE DIRECTORIES Telephone Directory Page 66 Voice Mail Directory Page 68 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password Remote Feature Access 70 REQUESTING AGENT HELP 71 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 72 Logging In and Out of ACD Hunt Group 73 Ending an ACD Hunt Group Call Page USING E-MAIL READER Using E-Mail Reader Page E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) enu or say Accept or press to accept. m N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU T 92 FREQUENTLY ASKED QUESTIONS (FAQ) Page 94 LEARNING MORE DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES 96 GENERAL FEATURE CODES LEARNING MORE Page Index A B C D E F G H I P Q R S T U V W Z VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.