Getting support, Before you contact Lenovo | Lenovo 336655U instruction

Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

•“Before you contact Lenovo” on page 133

•“Getting help and service” on page 133

•“Purchasing additional services” on page 135

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message? What is the error code, if any?

•What operating system are you using? Which version?

•Which software applications were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information

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3259AD9, 336655U specifications

The Lenovo 336655U and 3259AD9 are distinguished models within Lenovo's extensive portfolio, specifically designed to cater to the needs of both professionals and everyday users. These devices combine cutting-edge technology with user-friendly features, ensuring a seamless experience for various tasks, from everyday computing to more intensive applications.

Starting with the Lenovo 336655U, this model is powered by Intel’s reputable Core i5 processor, providing a perfect blend of performance and efficiency. With a base clock speed of 2.4 GHz, the processor can handle multitasking with ease, allowing users to run multiple applications simultaneously without a hitch. The device is equipped with 8GB of RAM, which supports smooth performance for applications ranging from productivity software to creative tools. Storage is provided by a 256GB SSD, which not only offers ample space for documents, multimedia files, and programs but also ensures faster boot times and data access compared to traditional hard drives.

On the other hand, the Lenovo 3259AD9 is tailored for users who need reliable performance in a compact design. It features an AMD Ryzen 5 processor, a powerful alternative that provides exceptional performance for both demanding tasks and light usage scenarios. With integrated Radeon graphics, the device supports casual gaming and video streaming with ease. Similar to its counterpart, the 3259AD9 comes with 8GB RAM and a 256GB SSD, ensuring a speedy and efficient computing experience.

Both models prioritize connectivity, featuring multiple USB ports, HDMI output, and an Ethernet port. This ensures compatibility with various peripherals and external displays. Furthermore, the inclusion of Bluetooth technology allows for convenient wireless connections to headphones, keyboards, and mice, enhancing flexibility for users on the move.

Display quality is also a focal point in these Lenovo models. The Lenovo 336655U sports a 15.6-inch Full HD display, offering vibrant colors and sharp detail, perfect for media consumption and professional work. The Lenovo 3259AD9 boasts a similar screen size and resolution, making both devices suitable for graphic design as well as everyday tasks.

In terms of battery life, both models are designed to last through a full workday, enabling users to work efficiently without the constant need for charging. Their sleek and lightweight designs make them highly portable, catering to professionals and students alike.

In conclusion, the Lenovo 336655U and 3259AD9 stand out as reliable, efficient, and versatile machines. Whether for professional work, educational purposes, or everyday use, these models embody Lenovo’s commitment to quality and performance in the dynamic world of computing.

Lenovo 336655U, 3259AD9 manual Getting support, Before you contact Lenovo, Getting help and service

Models: 3259AD9 336655U