Lenovo 336655U, 3259AD9 manual Troubleshooting computer problems

•Message: 0182: Bad CRC2. Enter ThinkPad Setup and load Setup defaults.

Solution: Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to ThinkPad Setup. Press F9 and then press Enter to load the default setting. Press F10 and then press Enter to restart the system.

•Message: 0185: Bad startup sequence settings. Enter ThinkPad Setup and load Setup defaults.

Solution: Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to go to ThinkPad Setup. Press F9 and then press Enter to load the default setting. Press F10 and then press Enter to restart the system.

•Message: 0187: EAIA data access error.

Solution: The access to EEPROM is failed. Have the computer serviced.

•Message: 0188: Invalid RFID Serialization Information Area.

Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

•Message: 0189: Invalid RFID configuration information area.

Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.

•Message: 0190: Critical low-battery error.

Solution: The computer turns off, because the battery is low. Connect the ac power adapter to the computer and charge the battery, or replace the battery with a fully charged one.

•Message: 0191: System Security - Invalid remote change requested.

Solution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the ThinkPad Setup program.

•Message: 0199: System Security - Security password retry count exceeded.

Solution: This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the ThinkPad Setup program.

•Message: 0200: Hard disk error.

Solution: The hard disk is not working. Make sure the hard disk drive is attached firmly. Run the ThinkPad Setup program; then make sure the hard disk drive is not disabled on the Startup menu.

•Message: 021x: Keyboard error.

Solution: Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

–If an external keyboard is connected, do the following:

–Make sure that the external keyboard is connected to the correct connector.

–Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it was, have the external keyboard serviced.

–Refer to “Diagnosing problems” on page 113 for a diagnostic test of the computer. If the computer stops during the test, have the computer serviced.

Chapter 9. Troubleshooting computer problems 115