See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

The number of serial ports that

1. Make sure that:

are identified by the operating

 

• Each port is assigned a unique address in the Setup Utility program and

system is less than the number

 

none of the serial ports is disabled.

of installed serial ports.

 

• The serial port adapter (if one is present) is seated correctly.

 

2.

Reseat the serial port adapter.

 

3.

Replace the serial port adapter.

 

 

A serial device does not work.

1. Make sure that:

 

 

• The device is compatible with the server.

 

 

• The serial port is enabled and is assigned a unique address.

 

 

• The device is connected to the correct connector.

 

2.

Reseat the following components:

 

 

a. Failing serial device

 

 

b. Serial cable

 

3.

Replace the following components one at a time, in the order shown, restarting

 

 

the server each time:

 

 

a. Failing serial device

 

 

b. Serial cable

 

 

c. (Trained service technician only) System board

 

 

 

Software problems

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

You suspect a software

1.

To determine whether the problem is caused by the software, make sure that:

problem.

 

• The server has the minimum memory that is needed to use the software. For

 

 

memory requirements, see the information that comes with the software.

 

 

If you have just installed an adapter or memory, the server might have a

 

 

memory-address conflict.

 

 

• The software is designed to operate on the server.

 

 

• Other software works on the server.

 

 

• The software works on another server.

 

2.

If you receive any error messages while you use the software, see the

 

 

information that comes with the software for a description of the messages and

 

 

suggested solutions to the problem.

 

3.

Contact the software vendor.

 

 

 

Chapter 7. Troubleshooting 91

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Lenovo 1044, 4011, 4010, 1043 manual Software problems

4011, 1043, 1044, 4010 specifications

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