Chapter 7. Troubleshooting

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix B “Getting help and technical assistance” on page 99 for more information.

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables:

1.Check the operator information panel.

2.Remove the software or device that you just added.

3.Reinstall the new software or new device.

DVD drive problems

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

The DVD drive is not

1.

Make sure that:

recognized.

 

• The SATA channel to which the DVD drive is attached (primary or secondary)

 

 

 

 

is enabled in the Setup Utility program.

 

 

• All cables and jumpers are installed correctly.

 

 

• The signal cable and connector are not damaged and the connector pins

 

 

are not bent.

 

 

• The correct device driver is installed for the DVD drive.

 

2.

Reseat the following components:

 

 

a. DVD drive

 

 

b. DVD drive cables

 

3.

Replace the following components one at a time, in the order shown, restarting

 

 

the server each time:

 

 

a. DVD drive

 

 

b. DVD drive and cables

 

 

c. (Trained service technician only) System board

 

 

 

A DVD is not working correctly.

1.

Clean the DVD.

 

2.

Reseat the DVD drive.

 

3.

Replace the DVD drive.

 

 

 

© Copyright Lenovo 2010, 2011

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Lenovo 1044, 4011, 4010, 1043 manual Troubleshooting tables, DVD drive problems, Symptom Action

4011, 1043, 1044, 4010 specifications

Lenovo has made a significant mark in the world of personal computing, and their series of models like the 4010, 1044, 1043, and 4011 continue to exemplify innovation and performance. Each model caters to specific user needs, making them ideal for diverse computing scenarios.

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