Chapter 10. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 111 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

Action

 

 

The computer does not start

Verify that:

when you press the power

• The power cord is correctly connected to the rear of the computer and to a

switch.

working electrical outlet.

 

 

• If your computer has a secondary power switch on the rear of the computer,

 

make sure that it is switched on.

 

• The power indicator on the front of the computer is on.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

 

The monitor screen is blank.

Verify that:

 

• The monitor signal cable is correctly connected to the monitor and to the

 

appropriate monitor connector on the computer.

 

• The monitor power cord is correctly connected to the monitor and to a working

 

electrical outlet.

 

• The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

• If your computer has two monitor connectors, be sure to use the connector

 

on the graphics card.

 

 

The keyboard does not work.

Verify that:

 

• The computer is turned on.

 

• The keyboard is securely connected to a USB connector on the computer.

 

• No keys are stuck.

 

 

The mouse does not work.

Verify that:

 

• The computer is turned on.

 

• The mouse is securely connected to a USB connector on the computer.

 

• The mouse is clean. Refer to “Optical mouse” on page 87 for further information.

 

 

© Copyright Lenovo 2011

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Lenovo 4471, 4466, 7023, 7005, 4512, 4503, 4514, 4554, 4498, 4480, 4485, 4474 Troubleshooting and diagnostics, Basic troubleshooting
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4485, 4514, 4480, 4471, 4496 specifications

Lenovo's ThinkPad series has long been synonymous with durability, performance, and enterprise-grade features, and the models 4474, 4473, 4477, 4468, and 4466 are no exception. Each of these models brings distinct characteristics and technologies tailored to meet the diverse needs of users ranging from casual consumers to business professionals.

The Lenovo 4474 model excels in portability and performance. Featuring a lightweight chassis, it is designed to be carried easily for on-the-go professionals. It is equipped with Intel’s latest processors, ensuring quick response times and efficient multitasking capabilities. The display, often a Full HD resolution, enhances the multimedia experience, making it suitable for presentations and video playback.

The Lenovo 4473 model stands out with its robust security features. It comes with a fingerprint reader and an integrated Trusted Platform Module (TPM) to provide an added layer of security for sensitive information. This focus on security makes it an excellent choice for businesses that prioritize data protection and compliance with various regulations.

The 4477 model is recognized for its exceptional battery life. With energy-efficient components and optimized power management technologies, users can expect extended productivity without the need for frequent charging. This model is perfect for users who need to work remotely or in environments where power sources are not readily available.

For those seeking a balance between versatility and performance, the Lenovo 4468 model is an appealing choice. This model supports a wide range of connectivity options, including USB-C, HDMI, and Ethernet ports, catering to various peripheral needs. Additionally, it typically features an ergonomic keyboard and a responsive touchpad, enhancing the user experience for long typing sessions.

Lastly, the Lenovo 4466 brings innovation in terms of display technology. With options for touchscreens and high-resolution displays, this model caters to creative professionals who require precise color accuracy and vivid graphics. It offers a solid performance for design tasks, video editing, and even gaming, making it a versatile option for different scenarios.

In summary, Lenovo’s models 4474, 4473, 4477, 4468, and 4466 are tailored to address specific user needs, whether it be portability, security, battery life, connectivity, or display technology. These ThinkPad series laptops continue to exemplify Lenovo's commitment to quality and innovation in the computing space.
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