•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstot esttheUSBconnector(see
“Diagnosticprograms”onpage109forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run
thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting
information,help,andservice”onpage111.
Diagnosticprograms
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
YoucanusethepreinstalledLenovoThinkVantageToolboxprogramtodiagnosecomputerproblems,ifyour
computerisrunningtheWindowsoperatingsystem.
Notes:
1.Y oucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage109fordetailedinformation.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
theloglescreatedbytheprograms.Y ouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoThinkVantageT oolbox
TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget
moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update
systemdrivers,andviewsysteminformation.
•ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All
Programs➙LenovoThinkV antageTools➙SystemHealthandDiagnostics.Followtheinstructions
onthescreen.
•ToruntheLenovoThinkVantageToolboxprogramontheWindowsVistaoperatingsystem,clickStart➙
AllPrograms➙ThinkVantage➙LenovoThinkVantageToolbox.Followtheinstructionsonthescreen.
Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkV antageToolbox
helpsystem.
PC-DoctorforDOS
YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfr om
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe
Windowsoperatingsystemorifthetwodiagnosticprogramspreinstalledonyourcomputerhavenot
beensuccessfulinisolatingapossibleproblem.YoucanrunthePC-DoctorforDOSdiagnosticprogram
fromadiagnosticdiscthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.
Tocreateadiagnosticdisc,dothefollowing:
1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram
from:
http://www.lenovo.com/support
Chapter10.Troubleshootinganddiagnostics109