• Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see “Diagnostic programs” on page 109 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your computer is running the Windows operating system.

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 109 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.

To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start All Programs Lenovo ThinkVantage Tools System Health and Diagnostics. Follow the instructions on the screen.

To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system, click Start All Programs ThinkVantage Lenovo ThinkVantage Toolbox. Follow the instructions on the screen.

Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1.Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from:

http://www.lenovo.com/support

Chapter 10. Troubleshooting and diagnostics 109

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Lenovo 7005, 4471, 4466 Diagnostic programs, Lenovo ThinkVantage Toolbox, PC-Doctor for DOS, Creating a diagnostic disc

4485, 4514, 4480, 4471, 4496 specifications

Lenovo's ThinkPad series has long been synonymous with durability, performance, and enterprise-grade features, and the models 4474, 4473, 4477, 4468, and 4466 are no exception. Each of these models brings distinct characteristics and technologies tailored to meet the diverse needs of users ranging from casual consumers to business professionals.

The Lenovo 4474 model excels in portability and performance. Featuring a lightweight chassis, it is designed to be carried easily for on-the-go professionals. It is equipped with Intel’s latest processors, ensuring quick response times and efficient multitasking capabilities. The display, often a Full HD resolution, enhances the multimedia experience, making it suitable for presentations and video playback.

The Lenovo 4473 model stands out with its robust security features. It comes with a fingerprint reader and an integrated Trusted Platform Module (TPM) to provide an added layer of security for sensitive information. This focus on security makes it an excellent choice for businesses that prioritize data protection and compliance with various regulations.

The 4477 model is recognized for its exceptional battery life. With energy-efficient components and optimized power management technologies, users can expect extended productivity without the need for frequent charging. This model is perfect for users who need to work remotely or in environments where power sources are not readily available.

For those seeking a balance between versatility and performance, the Lenovo 4468 model is an appealing choice. This model supports a wide range of connectivity options, including USB-C, HDMI, and Ethernet ports, catering to various peripheral needs. Additionally, it typically features an ergonomic keyboard and a responsive touchpad, enhancing the user experience for long typing sessions.

Lastly, the Lenovo 4466 brings innovation in terms of display technology. With options for touchscreens and high-resolution displays, this model caters to creative professionals who require precise color accuracy and vivid graphics. It offers a solid performance for design tasks, video editing, and even gaming, making it a versatile option for different scenarios.

In summary, Lenovo’s models 4474, 4473, 4477, 4468, and 4466 are tailored to address specific user needs, whether it be portability, security, battery life, connectivity, or display technology. These ThinkPad series laptops continue to exemplify Lenovo's commitment to quality and innovation in the computing space.