Chapter 6. Getting support
This chapter provides information about getting help and support from Lenovo.
•“Before you contact Lenovo” on page 51
•“Getting help and service” on page 51
•“Purchasing additional services” on page 53
Before you contact Lenovo
Registering your computer
Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see “Registering your computer” on page 11.
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.
•What is the problem? Is it continuous or intermittent?
•Is there an error message? What is the error code, if any?
•What operating system are you using? Which version?
•Which software programs were running at the time of the problem?
•Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
•What is the name of your Lenovo product?
•What is the machine type?
•What is the serial number?
Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. For information, contact the Customer Support Center.
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