Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table3-2.Troubleshooting
Problem
Possible cause | Suggested action |
Reference
The image quality is unacceptable.
The power indicator is not
lit and there is no image.
One or more of the pixels appear discolored
The USB cable is not connected with the monitor or system completely.
●There is no power at the outlet.
●The USB cable is loose or disconnected with the monitor or system.
This is a characteristic of the LCD technology
and is not an LCD defect.
Be sure the USB cable is firmly plugged into the system and monitor.
●Try using another electrical outlet.
●Be sure the USB cable is connected properly.
If there are more than five pixels missing, contact the Customer Support Center.
“Connecting and turning on your monitor” on page
“Connecting and turning on your monitor” on page
Appendix A, “Service and Support,” on page
Getting further help
If you still can’t solve your problem, please contact the Customer Support Center. For more information on contacting the Customer Support Center, please see Appendix A, “Service and Support,” on page
