Unexpected page breaks occur.............................................. ......................................................... ................279
Solving copy problems..........................................................................................................................279
Copier does not respond ..................................................... ........................................................ ...................279
Scanner unit does not close......................... ................................................................... ................................ 280
Poor copy quality.................. ................................................................... ..................................................... ..280
Partial document or photo copies ....................................................... ......................................................... ..281
Solving scanner problems.....................................................................................................................282
Checking an unresponsive scanner.............................. ................................................................. ..................282
Scan was not successful......................... .................................................................. ....................................... 282
Scanning takes too long or freezes the computer ............................................................. .............................282
Poor scanned image quality................................................ ......................................................... ...................283
Partial document or photo scans........................ ................................................................... .........................283
Cannot scan from a computer. .................................................................. ..................................................... 284
Solving fax problems.............................................................................................................................284
Fax and e-mail functions are not set up .................................... ...................................................... ...............284
Caller ID is not shown ................................................................ ......................................................... ............284
Cannot send or receive a fax .................................................. ...................................................... ..................285
Can send but not receive faxes.............................. ................................................................... ......................286
Can receive but not send faxes.............................. ................................................................... ......................287
Received fax has poor print quality ......................................................... ..................................................... ..287
Solving home screen applications problems.........................................................................................288
An application error has occurred .......................................................... ........................................................ 288
Solving option problems........................................................................................................................289
Option does not operate correctly or quits after it is installed ..................... ................................................. 289
Paper tray problems ............................................................... .................................................. ......................289
Cannot detect flash memory card ....................................................... ......................................................... ..290
Cannot detect printer hard disk................................... ............................................................. ......................290
Internal Solutions Port does not operate correctly ....................................... ................................................. 290
Internal print server does not operate correctly ..................................................... ....................................... 290
Memory card ............................................................... ...................................................... .............................291
USB/parallel interface card does not operate correctly ........................................................ .........................291
Solving paper feed problems.................................................................................................................291
Paper frequently jams.......................................................... .................................................. .........................291
Paper jam message remains after jam is cleared .......................................... ................................................. 291
Jammed pages are not reprinted.................................. ............................................................... ...................292
Solving print quality problems..............................................................................................................292
Characters have jagged or uneven edges........ .................................................................. .............................292
Clipped images................................................ ................................................................. ............................... 292
Fine horizontal lines appear on color pages ..................................................... .............................................. 293
Gray background.................................................... ............................................................ .............................293
Incorrect margins...................................... ................................................................... ................................... 293
Light colored line, white line, or incorrectly colored line appears on prints ............................ ......................294
Paper curl............................................... .................................................................. ....................................... 295
Contents 13