Main
Contents
Understanding the home screen................................................................25
Setting up and using the home screen applications....................................30
Minimizing your printer's environmental impact........................................75
Loading paper and specialty media............................................................81
Paper and specialty media guidelines.........................................................90
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Scanning to an FTP address......................................................................137
Scanning to a computer or flash drive......................................................142
Understanding printer menus........................................ ...........................146
Securing the memory before moving the printer......................................230
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Safety information
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Learning about the printer
Finding information about the printer
?
Selecting a location for the printer
Printer configurations
Basic model
Configured model
Basic functions of the scanner
Understanding the ADF and scanner glass
Using the ADF
Using the scanner glass
1 2
Understanding the printer control panel
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Understanding the home screen
Understanding the home screen
Using the touch-screen buttons
Sample touch screen
Understanding the home screen 27
Other touch-screen buttons
Understanding the home screen 28
Features
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Setting up and using the home screen applications
Finding the IP address of the printer
Accessing the Embedded Web Server
Showing or hiding icons on the home screen
Exporting and importing a configuration using the Embedded Web Server
Exporting a configuration
Importing a configuration
Activating the home screen applications
Setting up Forms and Favorites
2 3 4
Setting up Scan to Network
2
Setting up My MFP
Understanding WSScan
A WSScan icon and its description
Setting up Remote Operator Panel
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Additional printer setup
Installing internal options
Available internal options
Accessing the system board
4
Installing a memory card
1
2
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Installing a flash memory or firmware card
Installing an Internal Solutions Port
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Installing a printer hard disk
Removing a printer hard disk
Installing optional trays
Order of installation
Installing a printer stand and optional tray
1
2
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Installing 550sheet trays
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Attaching cables
Verifying printer setup
Printing a menu settings page
Printing a network setup page
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Setting up wireless printing
Preparing to set up the printer on a wireless network
Installing the printer on a wireless network (Windows)
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Installing the printer on a wireless network (Macintosh)
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Installing the printer on an Ethernet network
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Changing port settings after installing a new network Internal Solutions Port
Setting up serial printing
In Windows 8
In Windows 7 or earlier
In Windows 8
In Windows 7 or earlier
Minimizing your printer's environmental impact
Saving paper and toner
Using recycled paper
Conserving supplies
Saving energy
Using EcoMode
2
Reducing printer noise
Adjusting Sleep Mode
Using Hibernate Mode
Adjusting the brightness of the display
Setting the standard exit bin light
Recycling
Recycling Lexmark products
3
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
1 2 3
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
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Loading the multipurpose feeder
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6
Linking and unlinking trays
Linking trays
Unlinking trays
Creating a custom name for a paper type
Assigning a custom paper type name
Configuring a custom name
Paper and specialty media guidelines
Paper guidelines
Paper characteristics
Weight
Curl
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Paper and specialty media guidelines 93
Supported paper sizes
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Supported paper types and weights
Paper and specialty media guidelines 95
Printing
Printing a document
Printing a document
Printing in black and white
Adjusting toner darkness
Printing from a flash drive
Printing from a flash drive
2 3
Supported flash drives and file types
Printing on specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Tips on using card stock
Printing confidential and other held jobs
Storing print jobs in the printer
Printing confidential and other held jobs
Printing information pages
Printing a font sample list
Printing a directory list
Using Max Speed and Max Yield
Using the Embedded Web Server
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Copying
Making copies
Making a quick copy
Copying using the ADF
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying on letterhead
Customizing copy settings
Copying to a different size
Making copies using paper from a selected tray
Copying different paper sizes
Copying on both sides of the paper (duplexing)
Reducing or enlarging copies
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Creating a custom copy job (job build)
Placing information on copies
Placing the date and time at the top of each page
Placing an overlay message on each page
Canceling a copy job
Canceling a copy job while the document is in the ADF
Understanding the copy screens and options
Copy from
Copy to
Copies
Scale
Sides (Duplex)
Collate
Save As Shortcut
E-mailing
Getting ready to e-mail
Setting up the e-mail function
Configuring email settings
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the touch screen
E-mailing a document
Sending an e-mail using the touch screen
Sending an email using a shortcut number
Sending an email using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding e-mail options
Recipients
Subject
Message
Send As
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Faxing
Getting the printer ready to fax
Initial fax setup
Choosing a fax connection
Connecting to an analog telephone line
1 2
Connecting to a DSL service
Connecting to a PBX or ISDN system
Connecting to a distinctive ring service
1 2
3
a
b
Setting the outgoing fax or station name and number
Setting the date and time
Configuring the printer to observe daylight saving time
Creating shortcuts
Creating a fax destination shortcut using the Embedded Web Server
Creating a fax destination shortcut using the touch screen
Sending a fax
Sending a fax using the touch screen
Sending a fax using the computer
Sending a fax using shortcuts
Sending a fax using the address book
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Sending a fax at a scheduled time
Viewing a fax log
Canceling an outgoing fax
Canceling a fax while the original documents are still scanning
Canceling a fax after the original documents have been scanned to memory
Understanding fax options
Delayed Send
Holding and forwarding faxes
Holding faxes
Forwarding a fax
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Scanning to an FTP address
Creating shortcuts
Creating an FTP shortcut using the Embedded Web Server
2 3
4
Scanning to an FTP address
Scanning to an FTP address using the touch screen
Scanning to an FTP address using a shortcut number
Scanning to an FTP address using the address book
Understanding FTP options
FTP
File Name
Send As
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Scanning to a computer or flash drive
Scanning to a computer
Scanning to a flash drive
Understanding the Scan Center features
Using the ScanBack Utility
Understanding scan profile options
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Understanding printer menus
Menus list
Supplies menu
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Paper menu
Default Source menu
Paper Size/Type menu
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Configure MP menu
Substitute Size menu
Paper Weight menu
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Paper Loading menu
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Custom Types menu
Custom Names menu
Custom Scan Sizes menu
Reports menu
Reports menu
Network/Ports menu
Understanding printer menus 160
Active NIC menu
Standard Network or Network [x] menus
Note: Only active ports appear in this menu; all inactive ports are omitted.
Network Reports menu
Network Card menu
TCP/IP menu
IPv6 menu
Understanding printer menus 163
This menu is available from the Network/Ports menu:
Understanding printer menus 164
Wireless menu
Understanding printer menus 165
AppleTalk menu
Standard USB menu
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Parallel [x] menu
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Serial [x] menu
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SMTP Setup menu
Security menu
Editing Security Setups menu
Miscellaneous Security Settings menu
Confidential Print menu
Disk Wiping menu
Understanding printer menus 175
Security Audit Log menu
Set Date and Time menu
Settings menu
General Settings menu
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Copy Settings menu
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Fax Settings menu
Understanding printer menus 191
Fax Mode (Analog Fax Setup) menu
Analog Fax Setup mode sends the fax job by way of a telephone li ne.
General Fax Settings
Fax Send Settings
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Fax Receive Settings
Fax Log Settings
Speaker Settings
Answer On
Fax Mode (Fax Server Setup) menu
Understanding printer menus 199
Fax Server mode sends the fax job to a fax server for transmission.
Fax Server Setup
Email Settings menu
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FTP Settings menu
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Flash Drive menu
Scan Settings
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Print Settings
Print Settings
Setup menu
Understanding printer menus 216
Job Accounting menu
Finishing menu
Quality menu
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Utilities menu
XPS menu
PDF menu
PostScript menu
PCL Emul menu
HTML menu
Understanding printer menus 228
Image menu
Help menu
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Securing the memory before moving the printer
Statement of Volatility
Disposing of a hard drive
Erasing volatile memory
Erasing nonvolatile memory
Erasing printer hard disk memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Maintaining the printer
Cleaning the exterior of the printer
Cleaning the scanner glass
Cleaning the ADF parts
Cleaning the printhead lenses
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Storing supplies
Checking the status of supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
Ordering supplies
Ordering toner cartridges
Ordering imaging units
Recommended imaging units and part numbers
Ordering a fuser or a transfer module
Ordering a waste toner bottle
Ordering ADF replacement parts
Replacing Supplies
Replacing an imaging unit
1
2
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Replacing a toner cartridge
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Replacing the waste toner bottle
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Administrative support
Finding advanced networking and administrator information
Using the Embedded Web Server
Checking the virtual display
Checking the status of the printer
Setting up email alerts
Viewing reports
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Clearing jams
Avoiding jams
Paper tray recommendations
Paper recommendations
Understanding jam numbers and locations
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200 paper jam
201 paper jam
203 paper jam
230 paper jam
231239 paper jams
24x paper jam
Paper jam in Tray 1
Paper jam in one of the optional trays
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250 paper jam
280289 paper jams
290292 paper jams
290 paper jam
291 paper jam
292 paper jam
451 paper jam
Troubleshooting
Solving basic printer problems
Understanding printer messages
Adjusting color
An error has occurred with the USB drive. Please remove and reinsert drive.
Change [paper source] to [custom type name] load [orientation]
Change [paper source] to [custom string]
Change [paper source] to [custom string] load [orientation]
Change [paper source] to [paper size] [paper type]
Change [paper source] to [paper size] [paper type] load [orientation]
Close front or side door
Disk corrupted
Disk near full. Securely clearing disk space.
Disk problem
Error reading USB drive. Remove USB.
Load [src] with [custom type name]
Load [src] with [custom string]
Load [src] with [size]
Load [src] with [type] [size]
Load Manual Feeder with [custom type name]
Load Manual Feeder with [custom string]
Load Manual Feeder with [paper size]
Load Manual Feeder with [paper type] [paper size]
Paper changes needed
Remove paper from standard output bin
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34 Incorrect paper size, open [src]
35 Insufficient memory to support Resource Save feature
36 Printer service required
37 Insufficient memory to collate job
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs will not be restored
38 Memory full
39 Complex page, some data may not have printed
51 Defective flash detected
52 Not enough free space in flash memory for resources
54 Standard network software error
54 Network [x] software error
55 Unsupported option in slot [x]
56 Parallel port [x] disabled
56 Serial port [x] disabled
56 Standard parallel port disabled
56 Standard USB port disabled
56 USB port [x] disabled
57 Configuration change, some held jobs were not restored
58 Input config error
58 Too many flash options installed
58 Too many trays attached
61 Remove defective disk
62 Disk full
80.xx Fuser near life warning
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84 Defective [color] imaging unit
84.xx [color] imaging unit nearly low
84.xx [color] imaging unit low
84.xx Replace [color] imaging unit and [color] cartridge
84 Unsupported [color] imaging unit
Solving printing problems
Multiplelanguage PDF files do not print
1 2
Printer control panel display is blank or displays only diamonds
Error message about reading USB drive appears
CHECK IF THE STANDARD EXIT BIN IS FULL
CHECK IF THE PAPER TRAY IS EMPTY
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Print job takes longer than expected
REDUCE THE COMPLEXITY OF THE PRINT JOB
TURN OFF THE PAGE PROTECT SETTING
CHANGE THE ENVIRONMENTAL SETTINGS
Solving copy problems
Copier does not respond
Scanner unit does not close
Poor copy quality
CLEAR ANY ERROR MESSAGES
REPLACE THE TONER OR PRINT CARTRIDGE
CLEAN THE SCANNER GLASS
MAKE SURE THE QUALITY OF THE ORIGINAL DOCUMENT IS SATISFACTORY
P LACE THE ORIGINAL DOCUMENT
MAKE SURE TO USE THE APPROPRIATE COPY SETTINGS
Partial document or photo copies
1
Solving scanner problems
Checking an unresponsive scanner
Scan was not successful
THE SCAN RESOLUTION MAY BE SET TOO HIGH
Poor scanned image quality
THE SCANNER GLASS MAY BE DIRTY
ADJUST THE SCAN RESOLUTION
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT
Solving fax problems
Fax and e-mail functions are not set up
2 3 4 5 6
Caller ID is not shown
Cannot send or receive a fax
CHECK THE PRINTER CONNECTIONS
CHECK THE TELEPHONE WALL JACK
1 2 3 4 5
TEMPORARILY DISCONNECT OTHER EQUIPMENT
CHECK FOR JAMS
TEMPORARILY DISABLE CALL WAITING
VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
THE PRINTER MEMORY MAY BE FULL
REPLACE THE TONER OR PRINT CARTRIDGE
Can receive but not send faxes
THE PRINTER IS NOT IN FAX MODE
THE DOCUMENT IS NOT LOADED PROPERLY
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Solving home screen applications problems
An application error has occurred C
1
2 3 4 5
MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE
Solving option problems
Option does not operate correctly or quits after it is installed
RESET THE PRINTER
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1 2 3
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Cannot detect flash memory card
Cannot detect printer hard disk
Internal Solutions Port does not operate correctly
CHECK THE INTERNAL SOLUTIONS PORT (ISP) CONNECTIONS
Solving paper feed problems
Paper frequently jams
CHECK THE PAPER
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Solving print quality problems
Characters have jagged or uneven edges
Clipped images
CHECK THE GUIDES
1
Fine horizontal lines appear on color pages
Gray background
CHECK THE TONER DARKNESS SETTING
THE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE
Light colored line, white line, or incorrectly colored line appears on prints
MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE
CLEAN THE PRINTHEAD LENSES
Paper curl
2
Print irregularities
2
MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE
MAKE SURE THE FUSER IS NOT DEFECTIVE
Print is too dark
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
1 2 3
Print is too light
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
1 2 3
MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER
Printer is printing blank pages
MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE
MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER
1
3
Shadow images appear on prints
MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER
Skewed print
CHECK THE PAPER
Solid color pages
MAKE SURE THE IMAGING UNIT IS INSTALLED CORRECTLY AND IS NOT DEFECTIVE
Streaked horizontal lines appear on prints
SELECT ANOTHER TRAY OR FEEDER
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE
CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE
Troubleshooting 302
Replace the worn, defective, or empty toner cartridge.
CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE
M AKE SURE THERE IS NO TONER IN THE PAPER Toner fog or background shading appears on the page
Solving color quality problems
FAQ about color printing
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Embedded Web Server does not open
C HECK THE NETWORK
C HECK THE ADDRESS ENTERED IN THE W EB
T EMPORARILY DISABLE W EB PROXY
Contacting customer support
Notices
Product information
Edition notice
GOVERNMENT END USERS
Trademarks
Federal Communications Commission (FCC) compliance information statement
Modular component notice
Licensing notices
Page
ENERGY STAR
Temperature information
Laser notice
Power consumption
Product power consumption
Industry Canada compliance statement
Avis de conformit aux normes de lindustrie du Canada
European Community (EC) directives conformity
Radio interference notice
Notice to users of the US telephone network: FCC requirements
Notice to users of the Canadian telephone network
Avis rserv aux utilisateurs du rseau tlphonique du Canada
Notice to users of the New Zealand telephone network
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Notice to Users in the European Union
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada (Canada)
Industry Canada (Canada)
Notice to users in the European Union
Notices 318
Statement of Limited Warranty
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT
LEXMARK SOFTWARE LICENSE AGREEMENT
1
2
3
4
5
a
b
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17
18
19
ADOBE SYSTEMS INCORPORATED NOTICE
Patent acknowledgment
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Index
Numerics
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
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Q
R
S
T
U
V
W
X