Lexmark 036, 032, 096, 24Z0653, X925, X925DE Solving paper feed problems

Memory card

Make sure the memory card is securely connected to the printer sys tem board.

USB/parallel interface card does not operate correctly

CHECK THE USB/PARALLEL INTERFACE CARD CONNECTION

Make sure the USB/parallel interface card is securely connected to the printer system board.

CHECK THE CABLE

Make sure you are using the correct cable and that it is securely connected.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty media. For more information, s ee the chapter about paper and specialty

media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack he ight indicated in the tray or on the

multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

CHECK THE PAPER PATH

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Troubleshooting 291

Contents

Main Contents Understanding the home screen................................................................25 Setting up and using the home screen applications....................................30 Minimizing your printer's environmental impact........................................75 Loading paper and specialty media............................................................81 Paper and specialty media guidelines.........................................................90 Page Page Scanning to an FTP address......................................................................137 Scanning to a computer or flash drive......................................................142 Understanding printer menus........................................ ...........................146 Securing the memory before moving the printer......................................230 Page Page Page Page Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the printer Printer configurations Basic model Configured model Basic functions of the scanner Understanding the ADF and scanner glass Using the ADF Using the scanner glass 1 2 Understanding the printer control panel Page Understanding the home screen Understanding the home screen Using the touch-screen buttons Sample touch screen Understanding the home screen 27 Other touch-screen buttons Understanding the home screen 28 Features Page Setting up and using the home screen applications Finding the IP address of the printer Accessing the Embedded Web Server Showing or hiding icons on the home screen Exporting and importing a configuration using the Embedded Web Server Exporting a configuration Importing a configuration Activating the home screen applications Setting up Forms and Favorites 2 3 4 Setting up Scan to Network 2 Setting up My MFP Understanding WSScan A WSScan icon and its description Setting up Remote Operator Panel 2 Page Additional printer setup Installing internal options Available internal options Accessing the system board 4 Installing a memory card 1 2 Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk Removing a printer hard disk Installing optional trays Order of installation Installing a printer stand and optional tray 1 2 Page Page Page Page Page Installing 550sheet trays Page Page Page Page 1 2 Page Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing the printer software Updating available options in the printer driver Setting up wireless printing Preparing to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Page Installing the printer on an Ethernet network Page Page Changing port settings after installing a new network Internal Solutions Port Setting up serial printing In Windows 8 In Windows 7 or earlier In Windows 8 In Windows 7 or earlier Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using EcoMode 2 Reducing printer noise Adjusting Sleep Mode Using Hibernate Mode Adjusting the brightness of the display Setting the standard exit bin light Recycling Recycling Lexmark products 3 Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling 1 2 3 Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Page Page Page Page Loading the multipurpose feeder Page 5 6 Linking and unlinking trays Linking trays Unlinking trays Creating a custom name for a paper type Assigning a custom paper type name Configuring a custom name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper and specialty media guidelines 93 Supported paper sizes Page Supported paper types and weights Paper and specialty media guidelines 95 Printing Printing a document Printing a document Printing in black and white Adjusting toner darkness Printing from a flash drive Printing from a flash drive 2 3 Supported flash drives and file types Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Printing information pages Printing a font sample list Printing a directory list Using Max Speed and Max Yield Using the Embedded Web Server Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying on specialty media Copying on transparencies Copying on letterhead Customizing copy settings Copying to a different size Making copies using paper from a selected tray Copying different paper sizes Copying on both sides of the paper (duplexing) Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy job (job build) Placing information on copies Placing the date and time at the top of each page Placing an overlay message on each page Canceling a copy job Canceling a copy job while the document is in the ADF Understanding the copy screens and options Copy from Copy to Copies Scale Sides (Duplex) Collate Save As Shortcut E-mailing Getting ready to e-mail Setting up the e-mail function Configuring email settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the touch screen E-mailing a document Sending an e-mail using the touch screen Sending an email using a shortcut number Sending an email using the address book Customizing e-mail settings Adding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding e-mail options Recipients Subject Message Send As Page Faxing Getting the printer ready to fax Initial fax setup Choosing a fax connection Connecting to an analog telephone line 1 2 Connecting to a DSL service Connecting to a PBX or ISDN system Connecting to a distinctive ring service 1 2 3 a b Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving time Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Creating a fax destination shortcut using the touch screen Sending a fax Sending a fax using the touch screen Sending a fax using the computer Sending a fax using shortcuts Sending a fax using the address book Customizing fax settings Changing the fax resolution Making a fax lighter or darker Sending a fax at a scheduled time Viewing a fax log Canceling an outgoing fax Canceling a fax while the original documents are still scanning Canceling a fax after the original documents have been scanned to memory Understanding fax options Delayed Send Holding and forwarding faxes Holding faxes Forwarding a fax Page Scanning to an FTP address Creating shortcuts Creating an FTP shortcut using the Embedded Web Server 2 3 4 Scanning to an FTP address Scanning to an FTP address using the touch screen Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address book Understanding FTP options FTP File Name Send As Page Page Scanning to a computer or flash drive Scanning to a computer Scanning to a flash drive Understanding the Scan Center features Using the ScanBack Utility Understanding scan profile options Page Understanding printer menus Menus list Supplies menu Page Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Weight menu Page Paper Loading menu Page Custom Types menu Custom Names menu Custom Scan Sizes menu Reports menu Reports menu Network/Ports menu Understanding printer menus 160 Active NIC menu Standard Network or Network [x] menus Note: Only active ports appear in this menu; all inactive ports are omitted. Network Reports menu Network Card menu TCP/IP menu IPv6 menu Understanding printer menus 163 This menu is available from the Network/Ports menu: Understanding printer menus 164 Wireless menu Understanding printer menus 165 AppleTalk menu Standard USB menu Page Parallel [x] menu Page Serial [x] menu Page SMTP Setup menu Security menu Editing Security Setups menu Miscellaneous Security Settings menu Confidential Print menu Disk Wiping menu Understanding printer menus 175 Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Page Page Page Copy Settings menu Page Page Fax Settings menu Understanding printer menus 191 Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by way of a telephone li ne. General Fax Settings Fax Send Settings Page Page Page Fax Receive Settings Fax Log Settings Speaker Settings Answer On Fax Mode (Fax Server Setup) menu Understanding printer menus 199 Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Email Settings menu Page Page Page Page FTP Settings menu Page Page Page Flash Drive menu Scan Settings Page Page Print Settings Print Settings Setup menu Understanding printer menus 216 Job Accounting menu Finishing menu Quality menu Page Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Understanding printer menus 228 Image menu Help menu Page Securing the memory before moving the printer Statement of Volatility Disposing of a hard drive Erasing volatile memory Erasing nonvolatile memory Erasing printer hard disk memory Configuring printer hard disk encryption Using the Embedded Web Server Maintaining the printer Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the ADF parts Cleaning the printhead lenses Page Page Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges Ordering imaging units Recommended imaging units and part numbers Ordering a fuser or a transfer module Ordering a waste toner bottle Ordering ADF replacement parts Replacing Supplies Replacing an imaging unit 1 2 Page Page Replacing a toner cartridge Page Replacing the waste toner bottle Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the status of the printer Setting up email alerts Viewing reports Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Understanding jam numbers and locations Page 200 paper jam 201 paper jam 203 paper jam 230 paper jam 231239 paper jams 24x paper jam Paper jam in Tray 1 Paper jam in one of the optional trays Page 250 paper jam 280289 paper jams 290292 paper jams 290 paper jam 291 paper jam 292 paper jam 451 paper jam Troubleshooting Solving basic printer problems Understanding printer messages Adjusting color An error has occurred with the USB drive. Please remove and reinsert drive. Change [paper source] to [custom type name] load [orientation] Change [paper source] to [custom string] Change [paper source] to [custom string] load [orientation] Change [paper source] to [paper size] [paper type] Change [paper source] to [paper size] [paper type] load [orientation] Close front or side door Disk corrupted Disk near full. Securely clearing disk space. Disk problem Error reading USB drive. Remove USB. Load [src] with [custom type name] Load [src] with [custom string] Load [src] with [size] Load [src] with [type] [size] Load Manual Feeder with [custom type name] Load Manual Feeder with [custom string] Load Manual Feeder with [paper size] Load Manual Feeder with [paper type] [paper size] Paper changes needed Remove paper from standard output bin Page 34 Incorrect paper size, open [src] 35 Insufficient memory to support Resource Save feature 36 Printer service required 37 Insufficient memory to collate job 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs will not be restored 38 Memory full 39 Complex page, some data may not have printed 51 Defective flash detected 52 Not enough free space in flash memory for resources 54 Standard network software error 54 Network [x] software error 55 Unsupported option in slot [x] 56 Parallel port [x] disabled 56 Serial port [x] disabled 56 Standard parallel port disabled 56 Standard USB port disabled 56 USB port [x] disabled 57 Configuration change, some held jobs were not restored 58 Input config error 58 Too many flash options installed 58 Too many trays attached 61 Remove defective disk 62 Disk full 80.xx Fuser near life warning Page 84 Defective [color] imaging unit 84.xx [color] imaging unit nearly low 84.xx [color] imaging unit low 84.xx Replace [color] imaging unit and [color] cartridge 84 Unsupported [color] imaging unit Solving printing problems Multiplelanguage PDF files do not print 1 2 Printer control panel display is blank or displays only diamonds Error message about reading USB drive appears CHECK IF THE STANDARD EXIT BIN IS FULL CHECK IF THE PAPER TRAY IS EMPTY MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Print job takes longer than expected REDUCE THE COMPLEXITY OF THE PRINT JOB TURN OFF THE PAGE PROTECT SETTING CHANGE THE ENVIRONMENTAL SETTINGS Solving copy problems Copier does not respond Scanner unit does not close Poor copy quality CLEAR ANY ERROR MESSAGES REPLACE THE TONER OR PRINT CARTRIDGE CLEAN THE SCANNER GLASS MAKE SURE THE QUALITY OF THE ORIGINAL DOCUMENT IS SATISFACTORY P LACE THE ORIGINAL DOCUMENT MAKE SURE TO USE THE APPROPRIATE COPY SETTINGS Partial document or photo copies 1 Solving scanner problems Checking an unresponsive scanner Scan was not successful THE SCAN RESOLUTION MAY BE SET TOO HIGH Poor scanned image quality THE SCANNER GLASS MAY BE DIRTY ADJUST THE SCAN RESOLUTION CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Solving fax problems Fax and e-mail functions are not set up 2 3 4 5 6 Caller ID is not shown Cannot send or receive a fax CHECK THE PRINTER CONNECTIONS CHECK THE TELEPHONE WALL JACK 1 2 3 4 5 TEMPORARILY DISCONNECT OTHER EQUIPMENT CHECK FOR JAMS TEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION THE PRINTER MEMORY MAY BE FULL REPLACE THE TONER OR PRINT CARTRIDGE Can receive but not send faxes THE PRINTER IS NOT IN FAX MODE THE DOCUMENT IS NOT LOADED PROPERLY MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY Solving home screen applications problems An application error has occurred C 1 2 3 4 5 MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Cannot detect flash memory card Cannot detect printer hard disk Internal Solutions Port does not operate correctly CHECK THE INTERNAL SOLUTIONS PORT (ISP) CONNECTIONS Solving paper feed problems Paper frequently jams CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Solving print quality problems Characters have jagged or uneven edges Clipped images CHECK THE GUIDES 1 Fine horizontal lines appear on color pages Gray background CHECK THE TONER DARKNESS SETTING THE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Light colored line, white line, or incorrectly colored line appears on prints MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE CLEAN THE PRINTHEAD LENSES Paper curl 2 Print irregularities 2 MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE MAKE SURE THE FUSER IS NOT DEFECTIVE Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS 1 2 3 Print is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS 1 2 3 MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER Printer is printing blank pages MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER 1 3 Shadow images appear on prints MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER Skewed print CHECK THE PAPER Solid color pages MAKE SURE THE IMAGING UNIT IS INSTALLED CORRECTLY AND IS NOT DEFECTIVE Streaked horizontal lines appear on prints SELECT ANOTHER TRAY OR FEEDER MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE Troubleshooting 302 Replace the worn, defective, or empty toner cartridge. CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE M AKE SURE THERE IS NO TONER IN THE PAPER Toner fog or background shading appears on the page Solving color quality problems FAQ about color printing Page Page Embedded Web Server does not open C HECK THE NETWORK C HECK THE ADDRESS ENTERED IN THE W EB T EMPORARILY DISABLE W EB PROXY Contacting customer support Notices Product information Edition notice GOVERNMENT END USERS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Page ENERGY STAR Temperature information Laser notice Power consumption Product power consumption Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Radio interference notice Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Using this product in Switzerland Utilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Notice to Users in the European Union Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union Notices 318 Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page 16 17 18 19 ADOBE SYSTEMS INCORPORATED NOTICE Patent acknowledgment Page Index Numerics A B C D E F G H I J L M N O P Page Q R S T U V W X