Lexmark 1200 Series manual Troubleshooting checklist, Setup troubleshooting

Troubleshooting

This section helps you solve problems you may have with the All-In-One. Additional troubleshooting information is available in the Lexmark Solution Center. For help accessing the Lexmark Solution Center, see page 8.

Troubleshooting checklist

Before you try to solve the problem, check the following:

Is the power cord firmly attached to the All-In-One and a known working electrical outlet?

Are both the computer and All-In-One turned on?

Is the USB cable securely attached to the computer and the All- In-One?

Did you remove the sticker and transparent tape from both print cartridges? For help, refer to the setup documentation.

Is the black print cartridge secure in the right carrier and the color cartridge secure in the left carrier?

Is the paper loaded correctly? Make sure you do not force the paper into the printer.

Did you install the printer software correctly? For help, refer to the setup documentation.

Is the Lexmark 1200 Series set as the default printer? To check, click Start Settings Printers. If the Lexmark 1200 Series is not set as the default printer, you need to remove and then reinstall the software. For help, see page 16.

Setup troubleshooting

Problem:	Go to page:
Power light does not come on	14
Alignment page does not print	14
When I insert the All-In-One software CD, nothing	15
happens
All-In-One is not communicating with the computer	15
Installation appears incomplete	15
All-In-One prints slowly	15
Print is too dark or smudged	15
Vertical lines are jagged or edges are not smooth	15
White lines appear in graphics or solid black areas	15
All-In-One has a paper jam	16
Scanning was not successful	16
Scanning or using a scanned image with a software	16
program takes a long time or freezes the computer
Edge of the copy does not print	16
Copy button on the control panel does not work	16
Fax function does not work	16

Power light does not come on

1Check the power cord connections.

2Press Power on the control panel.

Alignment page does not print

1Make sure you remove the sticker and transparent tape from both print cartridges. For help installing print cartridges, refer to the setup documentation.

2Make sure the black print cartridge is secure in the right carrier and the color cartridge is secure in the left carrier.

14