Lexmark 7300 Series Troubleshooting

Troubleshooting

•“Setup troubleshooting” on page 75

•“Print troubleshooting” on page 79

•“Copy troubleshooting” on page 82

•“Scan troubleshooting” on page 84

•“Fax troubleshooting” on page 86

•“Network troubleshooting” on page 91

•“Jams and misfeeds troubleshooting” on page 92

•“Error messages” on page 94

•“Removing and reinstalling the software” on page 100

Setup troubleshooting

Incorrect language appears on the display

1From the control panel, press Copy Mode.

2Press .

3Press or repeatedly until appears next to 9.

4Press .

appears next to 1.

5Press .

6Press or repeatedly until the language you want appears on the display.

7Press to save the setting.

Contents

Main Contents Page Page Page Page Page Finding information about the printer Page Setting up the printer Checking the box contents Installing another language control panel 1 Getting the printer ready to fax Choosing a fax connection Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine 2 3 4 5 Connecting to a computer with a modem 5 Learning about the printer Understanding the parts of the printer LINE EXT Using the control panel buttons and menus Using the control panel Page * Navigating the control panel menus Using the Copy menu Using the Scan menu Using the Fax menu Page Learning about the software Using the printer software Using the Productivity Suite 2 Using the All-In-One Center Opening the All-In-One Center 2 Using the Scanning & Copying tab Using the Saved Images tab Using the Maintain/Troubleshoot link Using the Solution Center Using Print Properties Opening Print Properties Using the Save Settings menu Using the I Want To menu Using the Options menu Using the Photo Editor Using the Fax Setup Utility Loading paper and original documents Loading paper Loading various paper types Page Page Loading original documents into the ADF Loading original documents on the scanner glass Page Printing Printing a document Printing collated copies Printing the last page first (reverse page order) Printing transparencies Printing envelopes Printing multiple pages on one sheet Printing cards Copying Making a copy Collating copies Repeating an image on one page Enlarging or reducing an image Page Scanning Scanning a document Scanning documents or images for e-mailing Scanning text for editing Scanning images for editing Scanning clear images from magazines or newspapers Scanning to a computer over a network Faxing Sending a fax Entering a fax number Sending a fax using the control panel Sending a fax using the computer Sending a broadcast fax at a scheduled time Sending a fax while listening to a call (On Hook Dial) Receiving a fax Receiving a fax automatically Receiving a fax with an answering machine Receiving a fax manually Using Caller ID Forwarding faxes Printing fax activity reports Setting up Quick Dial buttons and Speed Dial numbers Setting up Quick Dial buttons using the control panel Setting up Quick Dial buttons using the computer Setting up Speed Dial numbers Using the Phone Book Customizing dial settings Setting up a dialing prefix Setting the distinctive ring Setting the number of rings before receiving a fax automatically Setting up to fax while behind a PBX Customizing fax settings Customizing settings using the Fax Setup Utility Page Setting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Working with photos Printing borderless photos Printing photos stored on the computer using the Productivity Suite Using a PictBridge-enabled digital camera to control printing photos Customizing photos Creating and printing a scrapbook or album page Adding text captions to a photo page Networking the printer Installing network printers Shared printing Direct IP printing Tips for installing a network printer Assigning an IP address Finding your MAC address Configuring a network printer manually Finding a printer/print server located on remote subnets Network troubleshooting tips Maintaining the printer Changing print cartridges Removing a used print cartridge Installing print cartridges Achieving better print quality Improving print quality Aligning print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glass Ordering supplies Recycling Lexmark products Troubleshooting Setup troubleshooting Incorrect language appears on the display Power button is not lit Software does not install Page does not print Page Cannot print from digital camera using PictBridge Print troubleshooting Improving print quality Poor text and graphic quality Poor quality at the edges of the page Printer does not print or respond Print speed is slow Partial document or photo prints Copy troubleshooting Copier does not respond Scanner unit does not close Poor copy quality Partial document or photo copies Scan troubleshooting Scanner does not respond Scanning takes too long or freezes the computer Scan was not successful Poor scanned image quality Partial document or photo scans Cannot scan to an application Cannot scan to a computer over a network Fax troubleshooting Tips for faxing using the Productivity Suite Cannot send or receive a fax Page Can send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print quality Network troubleshooting The printer to be configured does not appear in the list of printers found on your network Cannot print to the network printer Network name does not appear in the list Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the ADF Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Error messages Black Ink Low/Color Ink Low/Photo Ink Low Clear Paper Jam Clear ADF Jam Left Cartridge Error/Right Cartridge Error Cartridge Error Clear Carrier Jam Left Cartridge Missing/Right Cartridge Missing Error: 1104 Alignment Problem Fax Error Fax Mode Unsupported Failed to Connect Phone Line Error Remote Fax Error Phone Line Busy Memory Full Removing and reinstalling the software Page Notices Trademarks Conventions Federal Communications Commission (FCC) compliance information statement European Community (EC) directives conformity Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Federal Communications Commission (FCC) compliance information statement Other telecommunications notices ENERGY STAR Power consumption Product power consumption Power Saver Off mode Total energy usage Mercury statement Index A B C D F G H I J N O P Q R 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