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Troubleshooting | 45 | ||
| If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try | Cannot delete documents from the print queue | |
| installing the cartridges again. | If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the | |
2 | Load plain, unmarked paper. | ||
computer and printer may not be communicating. | |||
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3 | From the printer control panel, navigate to: |
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> Setup > | > Maintenance > | RESTART THE COMPUTER AND TRY AGAIN | ||||||
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4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press . | REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER | |||||||
A cleaning page prints. |
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5 Load plain, unmarked paper. | Cannot print through USB |
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6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align |
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If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the | ||||||||
Printer, and then press . | ||||||||
following: |
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An alignment page prints. | CHECK THE USB CONNECTION |
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Note: Do not remove the alignment page until printing is finished. |
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| 1 | Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. | |||
Printer is busy or does not respond | 2 | Firmly plug the square end of the USB cable into the back of the printer. | ||||||
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the | 3 | Firmly plug the rectangular end of the USB cable into the USB port of the computer. | ||||||
following: |
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| The USB port is marked with | . | ||
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MAKE SURE THE PRINTER IS NOT IN SLEEP MODE | Note: If you continue to have problems, then try another USB port on the computer. You may have | |||||||
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| connected to a defective port. |
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If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press |
| to wake up | MAKE SURE THE USB PORT IS ENABLED IN WINDOWS | |||||
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the printer. |
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If the printer will not come out of Sleep mode, then reset the power: |
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1 Unplug the power cord from the wall outlet, and then wait 10 seconds. | 1 | Click | , or click Start and then click Run. | |||||
2 Insert the power cord into the wall outlet, and then turn on the printer. | 2 | In the Start Search or Run box, type devmgmt.msc. | ||||||
If this problem persists, then check our Web site for updates for your printer software or firmware. | 3 | Press Enter, or click OK. |
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| The Device Manager opens. |
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RECONNECT THE PRINTER POWER SUPPLY | 4 | Click the plus sign (+) beside Universal Serial Bus controllers. | ||||||
1 Turn off the printer. |
| If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. | ||||||
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off | For more information, see the computer documentation. | |||||||
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the printer. |
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| REMOVE AND REINSTALL THE PRINTER SOFTWARE | ||||
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2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3 | After one minute, reconnect the power cord into the power supply, and then plug the power cord | Fax troubleshooting | |
| into the wall outlet. | • | “Fax troubleshooting checklist” on page 46 |
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Turn on the printer. | • | “Cannot send faxes” on page 46 |