Troubleshooting |
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If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try | Cannot delete documents from the print queue | ||||
installing the cartridges again. |
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| If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the | ||
2 Load plain, unmarked paper. |
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| computer and printer may not be communicating. | |||
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3 From the printer control panel, navigate to: |
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| RESTART THE COMPUTER AND TRY AGAIN | ||
> Setup > OK > Maintenance > OK |
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4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press OK . | REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER | ||||
A cleaning page prints. |
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5 Load plain, unmarked paper. |
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6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align |
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If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the | |||||
Printer, and then press OK . |
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An alignment page prints. |
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| CHECK THE USB CONNECTION |
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Note: Do not remove the alignment page until printing is finished. |
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| 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. | ||
Printer is busy or does not respond |
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| 2 Firmly plug the square end of the USB cable into the back of the printer. | ||
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the | 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. | ||||
following: |
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| The USB port is marked with | . | |
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MAKE SURE THE PRINTER IS NOT IN SLEEP MODE |
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| Note: If you continue to have problems, then try another USB port on the computer. You may have | ||
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| connected to a defective port. |
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If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press | to wake up | MAKE SURE THE USB PORT IS ENABLED IN WINDOWS | |||
the printer. |
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If the printer will not come out of Sleep mode, then reset the power: |
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| 1 Click , or click Start and then click Run. | ||
1 Unplug the power cord from the wall outlet, and then wait 10 seconds. |
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| 2 In the Start Search or Run box, type devmgmt.msc. | ||||
2 Insert the power cord into the wall outlet, and then turn on the printer. |
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| 3 Press Enter, or click OK. |
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If this problem persists, then check our Web site for updates for your printer software or firmware. | The Device Manager opens. |
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RECONNECT THE PRINTER POWER SUPPLY |
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| 4 Click the plus sign (+) beside Universal Serial Bus controllers. | ||
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| If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. | |||
1 Turn off the printer. |
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| For more information, see the computer documentation. | |||
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Note: Make sure the printer is not in Sleep mode. Press and hold | for three seconds to turn off | REMOVE AND REINSTALL THE PRINTER SOFTWARE | |||
the printer. |
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2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4Turn on the printer.
