Troubleshooting | 29 |
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.
•Make sure the printer is turned on.
•Make sure the printer is securely connected to the computer, print server, or network access point.
•Check the printer for error messages, and resolve any errors.
•Check for paper jam messages, and clear any jams.
•Check the ink cartridges, and install new cartridges if necessary.
•Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold 
for three seconds to turn off the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
•Knowledgebase articles with the latest information and troubleshooting for your printer
•Live online technical support
•Contact numbers for telephone technical support
Setup troubleshooting
•“Installation screen did not appear during installation” on page 29
•“Incorrect language appears on the display” on page 29
•“Software did not install” on page 29
•“Print job does not print or is missing pages” on page 30
•“Printer is printing blank pages” on page 30
•“Printer is busy or does not respond” on page 31
•“Cannot delete documents from the print queue” on page 31
•“Cannot print through USB” on page 31
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
LAUNCH THE PRINTER CD MANUALLY
For Windows users
1Click 
, or click Start and then click Run.
2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3Press Enter, or click OK.
4Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1From the Finder desktop, click the CD icon.
2
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the printer control panel, navigate to:
> Setup > OK > Device Setup > OK > Language > OK
2Press the up or down arrow button to scroll to the language you want, and then press OK .
3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
