Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.

Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

Make sure the printer is turned on.

Make sure the printer is securely connected to the host computer, print server, or other network access point.

Check the printer for error messages, and resolve any errors.

Check for paper jam messages, and clear any jams.

Check the ink cartridges, and install new cartridges if necessary.

Use the Service Center to locate and solve the problem (Windows only).

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Printer Home.

4From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:

Knowledgebase articles with the latest information and troubleshooting for your printer

Live online technical support

Contact numbers for telephone technical support

Setup troubleshooting

“Incorrect language appears on the display” on page 33

“Printhead errors” on page 33

“Software did not install” on page 35

Troubleshooting

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Lexmark S400 manual Troublesho oting, Before you troubleshoot, Using the Service Center to solve printer problems

S400 specifications

The Lexmark S400 series multifunction printer is designed to meet the demands of small to medium-sized businesses with its combination of quality, efficiency, and advanced technology. One of its standout features is its ability to handle a variety of tasks including printing, copying, scanning, and faxing, all through a single, user-friendly device. This multifunctionality not only saves space but also reduces the need for multiple machines, thus streamlining workflows.

The S400 series employs Lexmark's advanced imaging technology, ensuring high-quality output with sharp text and vibrant colors. It supports resolutions of up to 1200 x 1200 dpi, yielding professional-grade documents suitable for both internal and external use. This printer series is also optimized for high-volume printing, making it an ideal choice for busy office environments.

One significant characteristic of the Lexmark S400 is its robust paper handling capabilities. It includes multiple paper trays that can accommodate various media types and sizes, which is particularly beneficial for businesses that need versatility. The automatic document feeder (ADF) allows for quick scanning and copying of multi-page documents, enhancing productivity by minimizing manual handling.

In terms of connectivity, the Lexmark S400 series is equipped with a variety of options, including USB, Ethernet, and wireless capabilities. This ensures seamless integration into existing office networks, allowing multiple users to access and utilize the printer simultaneously. Mobile printing features like Apple AirPrint and Google Cloud Print add convenience, enabling users to print directly from their smartphones and tablets.

Security is also a highlight with the S400 series. It includes features like secure printing, user authentication, and data encryption, thereby protecting sensitive information and ensuring compliance with various data protection regulations.

The Lexmark S400 series is designed with energy efficiency in mind, contributing to lower operational costs and a smaller environmental footprint. Its Energy Star compliance demonstrates a commitment to sustainability while maintaining performance.

In summary, the Lexmark S400 series offers a comprehensive suite of features, advanced technology, and robust security, making it a valuable asset for any office environment. Its multifunctionality, high-quality output, reliable performance, and efficient connectivity position it as a leading choice in the competitive market of multifunction printers.