Troubleshooting
Message | Possible causes | Possible corrective measures | |
The screen |
| If you use any protection tape or case, check to | |
does not turn | Proximity sensor problem | see if it has covered the area around the proximity | |
on when I | sensor. Make sure that the area around the | ||
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receive a call. |
| proximity sensor is clean. | |
No sound | Vibration mode | Check the settings status of the sound menu to | |
make sure you are not in vibrate or silent mode. | |||
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Hang up or |
| Remove the battery, insert it again and switch on | |
Intermittent software problem | the phone. | ||
freeze | |||
| Try to perform a software update via the website. | ||
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