Linksys EA-Series

Troubleshooting

Troubleshooting

This chapter can help you solve common setup issues and connect to the Internet. You can find more help from our award-winning customer support at linksys.com/support.

Your router was not successfully set up

If Linksys Smart Wi-Fi did not complete the setup, you can try the following:

Press and hold the Reset button on your router with a paperclip or pin until the LED starts flashing (about 10 seconds), then install the router again.

Your router’s appearance may vary

Temporarily disable your computer’s firewall (see the security software’s instructions for help), then install the router again.

If you have another computer, use that computer to install the router again.

Windows XP Service Pack update

On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3 in order to work. If the currently installed Service Pack is older than version 3, you need to download and install Service Pack 3.

TIP

To temporarily connect to the Internet and download the required Service Pack, you can use the included Ethernet cable to connect your computer directly to your modem.

To install Service Pack 3:

1.Connect to the Microsoft Update website (update.microsoft.com/ windowsupdate).

2.Follow the instructions on the website or contact Microsoft if you need further help.

3.After downloading and installing Service Pack 3, install the router again.

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Linksys EA6400 manual Troubleshooting, Your router was not successfully set up, Windows XP Service Pack update