Appendix A
Troubleshooting
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow the instructions until your computer can connect to the Internet:
•Make sure that the Gateway is powered on. The Power LED should be green and not flashing.
•If the Power LED is flashing, then power off all of your network devices, including the Gateway and computers. Then power on each device in the following order:
1.Gateway
2.Computer
•Check the LEDs on the front panel of the Gateway. Make sure the Power, DSL, and at least one of the numbered LEDs are lit. If they are not, then check the cable connections. The computer should be connected to one of the ports numbered
When you
Launch the web browser and perform the following steps (these steps are specific to Internet Explorer but are similar for other browsers):
1.Select Tools > Internet Options.
2.Click the Connections tab.
3.Select Never dial a connection.
4.Click OK.
You are using a static IP address and cannot connect.
Refer to Windows Help, and change your Internet Protocol (TCP/IP) Properties to Obtain an IP address automatically.
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same on both the computer and the Gateway. If you have enabled wireless security, then make sure the same security method and key are used by both the computer and the Gateway.
You need to modify the basic settings on the Gateway.
Run the Setup Wizard on the Setup
You need to modify the advanced settings on the Gateway.
Open the web browser (for example, Internet Explorer or Firefox), and enter the Gateway’s IP address in the address field (the default IP address is 192.168.1.1). When prompted, complete the User name and Password fields (the default user name and password is admin). Click the appropriate tab to change the settings.
WEB: If your questions are not addressed here, refer to the Linksys website, www.linksys.com/international
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