Service Manual
3Troubleshooting (continued)
Table 3F (continued from previous page) Troubleshooting Chart - Fault Messages Displayed on Water Heater Interface
FAULT | DESCRIPTION | CORRECTIVE ACTION |
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| The main control board has received a call | • The control board will release the call for heat after a |
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| for heat too quickly after the previous call for | set time period. |
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heat has ended. |
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| • The control board will release the call for heat if the |
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| outlet temperature drops too quickly. |
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| The unit has failed to prove main burner | • Inspect spark electrode and associated wiring for |
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| ignition after four (4) attempts. | damage and connection. Reference page 22 of this |
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| manual for removal and cleaning procedures. |
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| Exception: Models 501 - 801 will lock out | Replace if necessary. |
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| after one retry for ignition. It will require a | • Check for proper electrical grounding of the unit. |
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| manual reset before attempting to fire again. |
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| • Check incoming supply gas pressure. Natural gas |
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| pressures should be between 4 - 14 inches w.c. and |
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| LP gas pressures should be between 8 - 14 inches w.c. |
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| Refer to Section 7 - Gas Connections of the Armor |
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| Water Heater Installation and Operation Manual for |
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| detailed information concerning the gas supply. |
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| • Verify that the plastic hose from the gas valve to the air |
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| inlet is connected and is not damaged. |
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| • Verify that the vent/air intake pipes are correctly |
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| installed and that there are no obstructions. |
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| • Check for 24 VAC to the gas valve at the |
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Flame Fail Ign |
| connection on the side of the main control board during |
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| the ignition attempt. If no voltage is present, replace |
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(will require a manual |
| the main control board. |
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reset once the condition |
| • If 24 VAC is present at the main control board, check |
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has been corrected. |
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| the wiring between the main control board and the gas |
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Press the RESET button |
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| valve. Replace the wiring if necessary. Do not |
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on the SMART SYSTEM |
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| disconnect the wiring from the gas valve and attempt to |
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display to reset.) |
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| measure voltage at that point. The main control board |
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| can detect if the gas valve is not connected and will |
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| display the GV / Relay Fail fault. |
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| • If 24 VAC is present, check the outlet of the valve to |
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| ensure the valve is flowing gas. With a manometer |
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| connected to the outlet tap of the gas valve, when the |
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| unit is in the prepurge period, there should be a |
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| negative pressure present. When the valve is |
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| energized a change in pressure should occur. If the |
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| pressure change does not occur, the gas valve is not |
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| opening. Replace the gas valve. |
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| • Inspect flame sensor and associated wiring. |
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| Reference page 22 of this manual for removal and |
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| cleaning procedures. Replace if necessary. |
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| • Inspect the burner. Reference page 22 of this manual |
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| for removal and cleaning procedures. Replace if |
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| necessary. |
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| • Replace the main control board. |
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