Troubleshooting

Table 5-1. Error Messages

Message

Cause

Action

 

 

 

 

 

No Dial Tone

The Remote Module

Connect a regular

 

is not properly

telephone to the

 

connected to the

telephone company jack,

 

local telephone

and listen for dial tone.

 

company.

Make sure the line is

 

 

properly connected to the

 

 

jack on the Remote

 

 

Module. If you still do not

 

 

hear dial tone, contact

 

 

your system

 

 

administrator.

 

 

 

 

Line Busy

The line that the

Contact your system

 

Switch Module is

administrator, and verify

 

connected to is

that the correct

 

already in use.

telephone number has

 

 

been programmed and

 

 

that no one else is using

 

 

the Switch Module you

 

 

are trying to call.

 

 

 

 

No Answer

The Switch Module

Report the problem to

Tone

is not responding.

your system

 

The Remote Module

administrator, and verify

 

does not receive a

that the correct

 

Ring-Back tone or an

telephone number has

 

Answer Back tone.

been programmed.

 

 

 

 

 

 

Continued on next page

5-4Issue 2 July 1997

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