Lucent Technologies partner advanced communications system manual Emergency Phone Number List #406

Emergency Phone Number List {#406}

You can create a list of emergency numbers that can be dialed at any time by any extension that has access to an outside line. The list can have up to 10 entries. Emergency numbers override all other dialing restrictions, including Night Service with a System Password.

NOTE: Various factors influence the effectiveness of dialing restrictions. Avoid putting 800 numbers in your Emergency Phone Number List. If you need to allow restricted users to access 800 numbers, put those numbers in an Al- lowed Phone Number List instead.

Important Notices

■Consult your local phone directory to determine the numbers for police, fire, and ambulance service, because “911” is not available everywhere.

■When programming emergency numbers and/or making test calls to emergency numbers:

1.Stay on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2.Perform such activities during off-peak hours, such as in the early morning or late evening.

Example Emergency List

911

611 (local phone company service)

555-2345(Boss’s home)

555-4567(auto club)

555-1357(company doctor)

External Hotline {#311}

For each extension that has been designated as an External Hotline on Form B1, write the telephone number that is dialed automatically when the handset is lifted.

Forced Account Code List {#409}

If an extension has been designated for Forced Account Code Entry {#307} on Form B2, the user must dial an account code before an outside telephone number can be dialed. Account codes, each up to 16 digits in length, can be used to associate telephone calls with a particular department or client. Account codes print on SMDR call reports and on reports generated by call accounting packages.

If Forced Account Code Verification is desired, entries must be made in the Forced Account Code List {#409}. When the system verifies an account code, it compares only the first six digits of the user-entered account code to the entries in the Forced Account Code List. For a match to be successful, the user must dial at least the account code’s associated list entry, even though the user can dial up to 16 digits for an account code. Wildcard entries are allowed on this list.

15