Mackie DX8 instruction manual Service Information, Disclaimer

Disclaimer 6. Service Information

Mackie Designs continually engages in research related to product improvement, new materials, and production methods. Design refinements are introduced into existing products without notice as a routine expression of that philosophy. For this reason, any current Mackie product may differ in some respect from its published description, but will always equal or exceed the original design specifications unless otherwise stated.

"Mackie" is a registered trademark of Mackie Designs Inc.

All other brand names mentioned are trademarks or registered trademarks of their respective holders, and are hereby acknowledged.

©2001-2003 All Rights Reserved. Mackie Designs Inc.

In the event that your DX8 should require servicing, please follow these instructions:

1.Call Mackie Tech Support at 1-888-337-7404, 8 am to 5 pm PST (Monday-Friday), to verify the problem and obtain a Return Authorization (RA) Number. Be sure to have the serial number of the unit when you call. You must have a Return Authorization Number in order to obtain warranty service at the factory or at an authorized service center.

2.Pack the unit in its original packaging. This is very important. Mackie Industrial is not responsible for any damage that occurs during shipping due to non-conventional packaging. Original packaging helps to minimize the possibility of shipping damage.

3.Include a legible note stating your name, return shipping address, (no P.O. boxes), daytime phone number, Return Authorization Number, and a detailed description of the problem, including how we can duplicate it.

4.Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.

5.Ship the unit to us. We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs

Service Department

16220 Wood-Red Road NE

Woodinville, WA 98072

DX8 – 33