14. TROUBLESHOOTING
Problem | Tip |
No power. | Check the power cord, if it is properly connected. |
| Try another power outlet. |
| Unplug the power cord, and wait for about |
| attempt to power on the unit. |
No sound or picture. | Make sure both the TV and |
| Confirm the connections to the TV are connected properly as shown in the |
| connection page. |
| Check whether the connected TV or other device supported HDCP. (This |
| unit will not output a video signal unless the other device supports HDCP.) |
| If the player is set on a high resolution output, that is not supported by the |
| TV, the picture may not appear. Press and hold [ÆÆPLAY] on the front panel |
| for 5 seconds to change back to default output. |
No reaction to the remote control. | Confirm that the player’s power cord is plugged into a power outlet. |
| Check the batteries, and make sure they are inserted properly by + or - symbols. |
| Aim the remote at the unit’s remote receiver.Then press any arrow key and |
| confirm the STANDBY/ON indicator dims and blinks when a remote button |
| is pushed.This confirms that unit is receiving the remote IR signal. |
No audio / video signal on the | If the unit is connected to a non certified HDMI device, the audio / video |
display device via HDMI cable. | signal will not output on that device. |
| Make sure the display device is on the correct input / video channel. |
| Perform the HDMI hotplug: Disconnecting the HDMI cable from the display |
| device, turn on both devices, and replug the HDMI cable back in. |
| Check with the TV manufacturer, if there are any software updates available |
| for the TV. |
| Check if the HDMI cable is a certified version. |
No | Does the disc contain |
the TV screen. | available when the disc does not contain it. |
| Does the TV support |
| available when the TV does not support it. |
No audio signal from surround | Make sure the audio system is turned on. |
system of the audio system. | Check the input mode on the audio system if it is on the correct channel. |
| Check if the surround system is compatible with either Bitstream or LPCM. If |
| not sure please check the user manual or contact the surround manufacturer. |
| Once confirmed check the setting in the step menu of the unit. |
| Increase the volume level of the surround system. |
Distorted picture. | Sometimes a small amount of picture distortion may appear.This is not a |
| malfunction. |
| Connect this unit directly to the TV. If the audio / video cables are connected |
| to a VCR, pictures may be distorted due to the VCR copyright protection |
| system. |
Completely distorted picture or | Make sure the disc is compatible with this unit. |
black / white picture with |
|
Disc™ / DVD. |
|
EN
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