Troubleshooting

If a problem occurs, firstly check the following:

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are other components operating properly?

If this unit does not operate properly, check the items listed in the table below. If the problem continues there may be a malfunction.

In this case, disconnect the power immediately and contact your retail outlet.

GGeneralH

Symptom

Cause/Solution

Page

Power does not turn

• Check if the power cord is properly connected.

12

on.

• Plug the power supply cord into the household power outlet.

12

 

• The safety protection device may be activated. Unplug the power

12

 

cord once, and wait for 5-10 seconds and then plug it in again.

 

Playback does not

• Is there condensation inside the player or on the disc? (Let it sit for

2

start even when 1 is

1 to 2 hours with the power off.)

57

pressed, or starts but

• When the disc is scratched or contaminated with fingerprints, the

stops immediately.

disc may not play correctly. Clean the disc or replace with a non-

 

 

scratched disc.

 

 

• Is the disc loaded upside-down? Load the disc properly, with the

57

 

side to be played face down.

 

 

• Is an unplayable disc loaded?

53

 

• No disc is inserted. Insert a disc.

–

No return to start-up

• There may be an internal error. Set the power to standby, wait

13

screen when a disc

awhile, then turn the power back on.

 

is removed.

 

 

Buttons do not work

• Operations may not be permitted by the disc.

13

or the unit stops

• The safety protection device may be activated. Unplug the power

12

responding.

cord once, and wait for 5-10 seconds and then plug it in again.

 

 

• Refer to the instructions of the disc.

–

The camera angle

• If the multiple angles are not recorded in a BD-Video or DVD-

27

does not switch.

Video, the camera angle cannot be switched. Also, multiple angles

 

 

may only be recorded for specific scenes.

 

Playback does not

• Playback may be prohibited by the viewing restriction setting.

41

start when a title is

Check the “Parental Controls” setting on the SETUP menu.

 

selected.

 

 

I have forgotten the

• On the SETUP menu, perform the “System” – “Reset” procedure.

39

password for the

 

 

rating level.

 

 

GVideoH

Symptom

Cause/Solution

Page

 

 

 

No picture appears.

• Switch the TV’s input setting to the external input connected to

–

 

the player.

 

 

• Is the Pure Direct function set to “AV P.Direct” or “Pure Direct 1”

28

 

or “Pure Direct 2”? Set it to “Off”.

 

 

• Does the setting of resolution on the match the connected device’s

29

 

resolution?

 

 

• Is the resolution is set according to the connected device by

29

 

pressing RESOLUTION on the remote control? Make settings for

 

 

resolution.

 

 

• The HDMI cable is not connected securely. Connect the HDMI

7

 

cable securely.

 

 

• The HDMI OUT connector is probably connected to a DVI IN

8, 58

 

connector of equipment. DVI connection does not support HDCP

 

 

and the HDMI is not output correctly.

 

The picture is not

• The picture may be slightly disturbed right after fast-forwarding or

–

displayed or is

reversing. This is not a malfunction.

 

disrupted.

• Is a disc that is not compatible with the player or a disc with a

53

The picture of a BD-

different region number loaded? (This player supports region code

 

Video or DVD-Video

“A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)

 

disc is in black and

 

 

white.

 

 

The picture freezes

• If a disc is scratched or contaminated with fingerprints, the disc

57

momentarily during

may not play correctly. Clean the disc or replace with a non-

 

playback.

scratched disc.

 

 

• There may be a problem with the data recorded on the disc.

–

Subtitles are not

• Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®

–

displayed.

files that do not contain subtitles.

 

 

• Is the subtitle setting “Off”? Use the disc menu or SUBTITLE to

27

 

set the subtitles to display.

 

3D video does not

• Is 3D compatible TV connected before playing 3D disc?

7

appear.

• Is a 3D compatible TV connected to the HDMI MONITOR

7

 

connector? When a TV that is not compatible with 3D is connected

 

 

to the HDMI MONITOR connector, 3D video is not output from the

 

 

HDMI AMP connector.

 

version Basic

version Advanced

Information

DVD

63