Warranty and Service
A SERVICE
The Airstream Silver Key Delivery Program is an exclusive Airstream program. Before leaving the factory, each and every vital part of the trailer is tested for performance. Each test is signed and certified by an inspector. After the trailer arrives on your dealer’s lot all of these vital parts and systems are again tested. When you take delivery of your new trailer you will receive a complete check out.
Silver Key Delivery does not stop here. At that time a specified list of performance checks on your trailer equipment will be conducted and any deficiencies you have experienced since taking delivery will be corrected.
Please contact your dealer if you need service. Major service under your Airstream Limited Warranty is available through our nationwide network of Airstream Dealer Service Centers. An
Occasionally dealerships change, or new dealers are added who may not appear on this list. For this reason, it is suggested that you contact your local dealer from time to time and bring your list up to date. He can also provide you with additional copies if you need them. An up to date list is also available on WWW.AIRSTREAM. COM. ALL CENTERS OPERATE ON AN APPOINTMENT BASIS FOR THE UTMOST EFFICIENCY.
When you require service from the Airstream Factory Service Center, or a Certified Dealer Service Center, please contact the service manager for an appointment, and kindly inform him if you are unable to keep the appointment date or wish to change it.
Service may be arranged at the Factory Service Center by contacting the Service Coordinator at
Airstream Factory Service Center P.O. Box 629
419 W. Pike Street
Jackson Center, Ohio
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect, which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Airstream, Inc.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Airstream, Inc.
To contact NHTSA you may either call the Auto Safety Hotline
You can also obtain other information about motor vehicle safety from the Hotline or view the NHTSA Website: www.safecar.gov
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