Troubleshooting
Check the following list to be sure a service call is necessary. Reviewing additional information on items to check may prevent an unneeded service call.
Problem | Possible Causes | |
If nothing on the oven operates | • | check for a blown circuit fuse or a tripped main circuit breaker. |
| • | check if oven is properly connected to electric circuit in house. |
| • | check that controls are set properly. |
If the oven interior light | • | the light bulb is loose or defective. |
does not work |
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If oven will not cook | • | check that control panel was programmed correctly. |
| • | check that door is firmly closed. |
| • | check that Start Pad was touched. |
| • | check that timer wasn’t started instead of a cook function. |
If oven takes longer than | • | be sure the Power Level is programmed properly. |
normal to cook or cooks |
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too rapidly |
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If the time of day clock does | • | check that the power cord is fully inserted into the outlet receptacle. |
not always keep correct time | • | be sure the oven is the only appliance on the electrical circuit. |
If food cooks unevenly | • | be sure food is evenly shaped. |
| • | be sure food is completely defrosted before cooking. |
| • | check placement of aluminum foil strips used to prevent overcooking. |
If food is undercooked | • | check recipe to be sure all directions (amount, time, and power levels) were |
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| correctly followed. |
| • | be sure microwave oven is on a separate circuit. |
| • | be sure food is completely defrosted before cooking. |
If food is overcooked | • | check recipe to be sure all directions (amount, power level, time, size of dish) |
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| were followed. |
If arcing (sparks) occur | • | be sure microwavable dishes were used. |
| • | be sure wire twist ties were not used. |
| • be sure oven was not operated when empty. | |
| • | make sure metal rack (if used) is properly installed on 4 supports. |
If the display shows a time | • | check that door is firmly closed. |
counting down but the oven is | • | check that timer was not started instead of a cooking function. |
not cooking |
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Vent fan starts automatically | • | If the temperature gets too hot around the microwave oven, the fan in the vent |
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| hood will automatically turn on at the LOW setting to cool the oven. It may stay |
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| on up to an hour to cool the oven. |
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