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Load is wrinkled, twisted, or tangled
Did you unload the washer promptly?
Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?
To reduce wrinkling, tangling, and twisting, select a lower spin speed on the selected
cycle, or select a more delicate cycle such as Hand Wash or Wrinkle Control.
Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely
during washing to reduce wrinkling, tangling, and twisting.
Was the wash water warm enough to relax wrinkles?
If safe for the load, use warm or hot wash water. Use cold rinse water.
Are the hot and cold water hoses reversed?
Check that the hot and cold water hoses are connected to the correct faucets. If the
hot and cold water inlet hoses are reversed, the washer will display an “HC” error
code at the end of the cycle. See “Connect the Inlet Hoses.” A hot rinse followed by
spin will cause wrinkling.
Stains, gray whites, dingy colors
Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors in a load. Sort dark
clothes from whites and lights.
Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your hot water system is
adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard water. Water temperature
should be at least 60°F (15.6°C) for soap to dissolve and work properly. For best
performance, use the detergent manufacturer’s recommended amounts.
Did you follow the manufacturer’s directions when adding detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent to remove soil and
hold it in suspension. Do not drip fabric softener onto clothes.
Is there above average iron (rust) in water?
You may need to install an iron lter.
Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
Did you add fabric softener directly to the load?
Use your Fabric Softener dispenser and select Fabric Softener option. Do not drip fabric
softener onto clothes.
Did you use a fabric softener dispensing ball?
Use the fabric softener dispenser provided with the washer. Dispensing balls will not
operate correctly with this washer.
Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it stops.
Did you add detergent, chlorine bleach, fabric softener, laundry boosters, or oxi too late
in the cycle?
Detergent, chlorine bleach, fabric softener, laundry boosters, or oxi should be added to the
dispensers before starting the washer.
Did you use Rapid Wash on a large load?
Rapid Wash is designed to wash only a few items for best results.
Did you use a laundry booster?
Some stains require pretreatment. Add a laundry booster, oxi, or chlorine bleach to the
proper dispenser. If using a colorsafe bleach, use the Oxi Treat Stains dispenser and this
option must be selected.
For heavily soiled garments, select an Extra Rinse to assure stains, soils, and detergents
are thoroughly rinsed from the load.
Garments damaged
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and
tearing of load.
Were strings and sashes tied to avoid tangling?
Straps and strings can easily become entangled in the load, causing strain on seams
and tearing.
Were items damaged before washing?
Mend rips and broken threads in seams before washing.
Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely
during washing.
Did you add chlorine bleach properly?
Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach
will damage fabrics. Do not place load items on top of the bleach dispenser when loading
and unloading the washer (on some models). Do not use more than the manufacturer’s
recommended amount for a full load.
Did you follow the garment manufacturer’s care label instructions?
Load not rinsed
Did you use the proper detergent?
Regular or non-HE hand-washing detergents are not recommended for this washer.
Use only High Efciency (“HE”) detergent.