| Frequently asked questions | |
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Fault | Possible cause and solution | |
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No milk or milk froth is | The milk pipework or the air intake hose is clogged. | |
coming out of the main | ^ Follow the instructions in "Cleaning clogged milk | |
dispenser. | pipework". | |
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The display shows the | The milk container lid may be contaminated, causing | |
message "Fill and insert | the sensors to malfunction. | |
milk container" although | ^ Thoroughly clean the lid and milk container (see | |
the milk container is full | "Cleaning clogged milk pipework"). | |
and in place. |
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"Empty drip tray" | The drip tray is not inserted correctly. | |
appears on the display | ^ Slide the drip tray all the way into the unit. | |
even though the drip |
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The drip tray's sensors are not working properly. | ||
tray is empty. | ||
| ^ Turn off the coffee machine using the On/Off button | |
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| The metal contacts are dirty. | |
| ^ Clean and dry the contacts thoroughly (see "Cleaning | |
| and care – Drip tray"). | |
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The door cannot be | The containers are not fully inserted. | |
closed. | ^ Check the containers. | |
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The door cannot be | The door hinges are not aligned correctly. | |
closed. | ^ Adjust the door hinges (see "Installation – Adjusting | |
| the door hinges"). | |
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The unit suddenly | If the water tank is emptied during beverage | |
stopped preparing a | preparation, the display will show the message | |
beverage. | "Continue preparation? yes / no" after the water tank | |
| has been refilled and inserted. If you do not confirm | |
| this message with "yes" within 5 minutes, the machine | |
| will stop preparing the beverage. | |
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