Frequently asked questions
Fault | Possible cause and solution | |
|
| |
"Too much ground | There is too much ground coffee in the ground coffee | |
coffee" | chute. | |
| If more than one level scoop is put into the ground coffee | |
| chute the brew unit cannot process it. The ground coffee | |
| will be directed into the waste container, and a fault will | |
| appear in the display. | |
| ^ Turn off the coffee machine using the On/Off button . | |
| ^ Remove the brew unit and clean it (see "Cleaning and | |
| care – Brew unit"). | |
| ^ Remove the ground coffee from inside the coffee | |
| machine, for example by using a vacuum cleaner. | |
| ^ Use the coffee scoop supplied to measure out the | |
| ground coffee. Please scoop only one serving of | |
| ground coffee into the ground coffee chute. | |
|
| |
"Push the water | The water tank is not sitting properly in the unit. | |
container in until it | ^ Take the water tank out, then place it back in the unit. | |
engages" |
| |
If the water tank was not correctly filled and inserted | ||
| ||
| during descaling, this fault message will appear. | |
| ^ Fill it to the descaling mark and restart the descaling | |
| process. | |
|
|
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