Frequently asked questions
Unsatisfactory result
Fault | Possible cause and solution | |
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The consistency of | The milk temperature is too high. Good milk froth can only | |
the milk froth is | be prepared with cold milk (under 55°F/13 °C). | |
unsatisfactory. | ^ Check the milk temperature in the milk container. | |
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| The milk pipework or the air intake hose is clogged. | |
| ^ Follow the instructions in chapter "Cleaning clogged milk | |
| pipework". | |
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The grinding of the | The coffee bean container has run empty during the | |
coffee beans | grinding process. | |
sounds louder | ^ Fill the coffee bean container with fresh beans. | |
than usual. |
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There might be pebbles mixed in with the coffee beans. | ||
| ||
| ^ Turn the coffee machine off immediately. Contact | |
| Technical Service. | |
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Espresso or coffee | The grind level is too coarse. | |
flows into the cup | ^ Set the grinder control to a finer setting (see "Adjusting the | |
too quickly. | grinder setting"). | |
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Espresso or coffee | The grind level is too fine. | |
flows into the cup | ^ Set the grinder control to a coarser setting (see "Adjusting | |
too slowly. | the grinder setting"). | |
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The coffee or | The cup has not been | |
espresso is not hot |
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The brewing temperature is set too low. | ||
enough. | ||
| ^ Set a higher brew temperature (see "Brewing | |
| temperature"). | |
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| The brew unit filters are blocked. | |
| ^ Remove the brew unit and clean it by hand (see "Brew | |
| unit" ). | |
| ^ Degrease the brew unit (see "Brew unit"). | |
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