Frequently asked questions
Preparing / Dispensing problems
No beverage is prepared although there are coffee capsules in the carousel and there is enough water in the water tank.
Possible fault | Solution | |
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– The water tank is not sitting | – | Reseat the water tank. |
properly in the appliance. |
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– A coffee capsule is jammed | – | Open the appliance door. |
in the carousel. | – | Pull the carousel tray out, lift out the capsule |
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| carousel and make sure all capsules can |
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| move easily. |
| – | Reinsert the carousel in the tray and push it all |
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| the way in. |
| – | Close the door. |
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No hot water or steam is dispensed from the steam valve.
Possible fault | Solution |
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– The water tank is not sitting | – Reseat the water tank. |
properly in the appliance. |
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–The steam valve is blocked. – Open the appliance door.
–Press the steam lever down and pull off the rubber sleeve.
–Using the small end of the provided tool unscrew the top of the steam valve counterclockwise.
–Clean the tip and screw it on again.
Steam and coffee / espresso cannot be prepared simultaneously.
Possible fault | Solution |
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The steam heating system is | If the steam system is turned off steam and |
turned off. | coffee cannot be dispensed at the same time. |
| To turn the steam system on, see "Settings - |
| Steam system". |
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