Frequently asked questions
Coffee results
The dispensed coffee has ground coffee in it.
Possible fault | Solution |
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The capsule plate is soiled. | Clean the capsule plate, see "Cleaning |
| and Care". |
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The water flow stopped while the quantity was being programmed.
Possible fault | Solution |
–If the maximum water amount is reached, the water dispensing stops automatically. The maximum water amount is saved.
– There was not enough water in the | – Refill the water tank and reset the |
tank. The dispensed water amount | serving size. |
will not be saved. |
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The preparing time and amount of coffee is very different.
Depending on coffee type the grind level will differ between coarse and fine. Preparing time and amount will vary.
The espresso / coffee is not hot enough.
Possible fault | Solution | |
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– Check if the capsule plate is | – | Clean the capsule plate. |
clogged. |
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| – | |
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The coffee is too weak. |
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Possible fault | Solution | |
–Check the water amount saved in the – Adjust if necessary. memory per coffee.
– After 15,000 cups of coffee the | – See "Cleaning and care - |
perforator needs to be replaced. | Maintenance". |
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