Frequently asked questions
The brew unit or waste unit could not be pulled from the machine.
–The brew unit is not in the basic position.
–The door was opened during grinding or brewing.
–Close the door. The brew unit automatically gets into the basic position.
No crema has formed or it is "different".
–Check if the grind control is set too coarse or too fine.
–Check what temperature range the coffee type is set. If the temperature is too high, there are black areas in the crema.
–The coffee is not fresh enough.
–The coffee is unsuitable for use in this machine. See "Filling the beans container".
–The coffee dispensers are set too high.
Too much crema has formed and is above the coffee dispensers.
Some coffee types produce too much crema when the coffee / espresso temperature is set to the maximum and the amount of ground coffee is too much.
Lower the temperature and amount of ground coffee.
The milk froth does not flow but "spits".
Before using for the first time the water lines need to be filled. See "Making coffee - Cappuccino and milk froth".
When preparing milk froth for the first time, the milk is spit from the mug.
The door was opened during the heating phase. High steam pressure has built making the steam dispensed too strong when the valve is opened.
Keep the door closed during the heating phase.
When preparing milk froth the preparation starts, stops then starts again.
This is not a fault. The start and stop action aids the machine in preparing the best froth possible.
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