Frequently asked questions
The drum door cannot be opened
Possible cause | Solution |
|
|
The washer is not plugged | Plug the washer in and turn it on by pressing the |
in and/or not turned on. | |
|
|
The Child Lock is | Deactivate the Child Lock as described in the |
activated. | chapter "Using the washer - Activating the Child |
| Lock". |
The door was not properly | Push against the door on the lock side and press |
closed. | the "Door" button. |
|
|
Power failure | Open the door as described on the following |
| page. |
There is still water in the | Clean the drain filter and drain pump. See |
drum and the washer | "Cleaning and Care - Cleaning the drain pump |
cannot drain the water. | and lint trap". |
|
|
As a safeguard against scalding, the drum door cannot be opened if the wash water temperature is over 130°F (55°C).
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