Queue Status at a Glance
The indicator beside a QUEUE STATUS key shows the current status of the call waiting queue for the associated agent group. Refer to Table 5 in the Reports and Indicators section for information on how to interpret the queue status indicator flash rates.
Displaying a Group’s Queue Status
A QUEUE STATUS key allows you to display an agent group’s queue status.
1.Press a QUEUE STATUS key.
The following information is displayed:
a)the agent group number and NAME
b)the NUMBER OF AGENTS logged in to the group
c)the longest time that a call has been in the queue (LONGEST CALL)
d)the number of CALLS WAITING in the queue.
2.Press another QUEUE STATUS key to display queue information for another agent group
Press SUPERKEY to exit.
13
