Mitel 4150 - page 2

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THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. MITEL CORPORATION, ITS

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Contents

Main Page i Contents Page Page Page 5 Introduction Supervisor or senior supervisor? One or more agent groups? You have easy access to information 6 Using a Headset To Install a Headset (no feature control switch) 7 To Install a Headset with Feature Control Switch Enabling/Disabling Headset Operation: Page 9 Logging In / Out To log in: To log out: Page Page Page Queue Status at a Glance Displaying a Groups Queue Status 14 Displaying Reports To display queue status reports: To display agent status reports: 15 Scrolling Through Reports To scroll through group status reports: To scroll through agent status reports: 16 About the SHIFT Key An example: 17 Need a reminder? Page Page Page About Agent Status Keys Agent Status at a Glance Displaying an Agents Status 22 Displaying Agent Status Reports To display agent status reports: 23 About the Shift Key An example: Need a reminder? Page Page Page About Agent Monitoring 28 A few conditions: To monitor an agent: 29 Agent Help Responding to a HELP request If your telephone is busy Page Page Page Queue Status Reports Agent Status Reports Table 4: Agent Status Reports Status Indicators The following table illustrates the behavior of line status indicators. Table 5: Status Indicators Page Page Some Additional Features