Scrolling Through Reports
You can also scroll through queue status reports and agent status reports.
To scroll through group status reports:
1.Press a QUEUE STATUS key.
The number and name of the group associated with the report data appears in the top line of the display.
2.Press a key on the dial pad.
The report associated with that key is displayed.
3.Press the Next Report or Previous Report softkey to scroll through the queue status reports.
To scroll through agent status reports:
1.Press a QUEUE STATUS key.
2.Press the Agent Status softkey.
The identification number, name, and status of the first agent in the group is displayed. The Agent Status softkey will only be available if you supervise more than one agent group.
3.Press a key on the dial pad.
The report associated with that key is displayed.
4.Press the Next Report or Prev Report softkey to display different reports for the same agent
Press the Next Agent or Prev Agent softkey to display the same report for other agents in the group.
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