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Mitel
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Communications
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Cordless Telephone
Mitel
4150
manual
Models:
4150
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Reports and Indicators
Additional Features
Using a Headset
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Contents
ACD
Page
Contents
Page
Getting Started
Page
You have easy access to information
Introduction
Supervisor or senior supervisor?
One or more agent groups?
Using a Headset
To Install a Headset no feature control switch
To Install a Headset with Feature Control Switch
Enabling/Disabling Headset Operation
Handling Calls with a Headset no Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
To log
Logging In / Out
To log out
Page
Queue Status
Page
Queue Status at a Glance
Displaying a Group’s Queue Status
To display queue status reports
Displaying Reports
To display agent status reports
To scroll through group status reports
Scrolling Through Reports
To scroll through agent status reports
About the Shift Key
An example
Need a reminder?
Page
Agent Status
Page
Agent Status at a Glance
About Agent Status Keys
Displaying an Agent’s Status
Displaying Agent Status Reports
With No Shift After 1st Shift After 2nd Shift After 3rdShift
Page
Agent Monitoring
Page
Are your agents notified?
About Agent Monitoring
You can just listen or you can join the conversation
Few conditions
To monitor an agent
Responding to a Help request
Agent Help
If your telephone is busy
Page
Reports and Indicators
Page
Queue Status Reports
Queue Status Reports
Status Indicators
Agent Status Reports
Additional Features
Page
Some Additional Features
Setting up a 3-party conference
Placing a call on hold
Transferring a call
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Contents
